Customer Advocate

Safelite AutoGlass; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading auto glass company is seeking a Customer Advocate who will be the first point of contact for customers. This role involves managing administrative tasks, ensuring customer satisfaction, and providing excellent service in a fast-paced environment. Candidates should be organized, energetic, and committed to delivering a memorable experience. Join a team that values work-life balance and offers competitive benefits.

Benefits

401(k) with company matching

Paid time off (PTO)

Tuition reimbursement up to $5,250 annually

Paid training

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Manage administrative processes, scheduling, work orders, and invoicing.
• Handle inbound calls and emails regarding service issues and pricing.
• Ensure smooth operations by verifying and completing work order details.

Skills

Customer Service

Organization

Communication

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're much more. We aim to help you build a fulfilling career and encourage a healthy work-life balance. Let us be the best place you'll ever work.

About the Role

The Customer Advocate is often the first impression customers have of Safelite. This role involves managing administrative processes, scheduling, work orders, invoicing, greeting customers in person, and handling inbound calls and emails. The ideal candidate is organized, energetic, and committed to delivering a memorable customer experience.

What You’ll Get

• Competitive weekly base pay.
• A benefits package valued at over $10k, including a 401(k) with company matching, tailored medical plans, paid time off (PTO), holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training with all necessary tools and resources.
• Opportunities to welcome customers and resolve concerns efficiently, often with creative solutions.
• Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, and more.
• Ensure smooth operations by verifying and completing work order details, including insurance verification and parts management.
• Handle administrative tasks such as invoices, work orders, and credit memos.
• Review orders and manage dealer part orders and special accounts.
• Perform other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent.
• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.
• Professional appearance and PPE compliance.
• Ability to travel up to 10%.

Additional Information

Internal associates can apply through Workday. Safelite values diversity and is an equal opportunity employer. Benefits amounts are estimates; actual values depend on elections during enrollment. Reasonable accommodations are available as per applicable laws.

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Who We Are

Founded in 1947 in Wichita, Kansas, Safelite is a leading vehicle glass service provider, serving over 11 million customers annually across more than 700 stores and 7,900 MobileGlassShops nationwide. We’re part of Belron, operating in 40 countries and 6 continents, and are committed to community service and diversity.

What You Should Know

• Accessible accommodations are available upon request.
• Your application information is protected under our privacy policies.
• We do not accept unsolicited resumes from third-party recruiters.
• Pre-employment screenings may include background checks, drug tests, and COVID-19 precautions.

Your Privacy

We respect your privacy and are committed to protecting your personal information as detailed in our privacy practices.