Seasonal Part-Time Customer Advocate

Safelite; Minneola (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic auto glass company where you can build a fulfilling career! As a Customer Advocate, you'll be the first point of contact for customers, delivering exceptional service and managing various administrative tasks. This role offers competitive weekly pay and paid training, ensuring you have all the tools you need for success. The ideal candidate is organized, energetic, and ready to create memorable customer experiences in a fast-paced environment. Embrace the opportunity to grow with a company that values diversity and offers a great work atmosphere.

Benefits

Paid Training

Competitive Pay

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Welcome customers and resolve concerns efficiently.
• Manage calls, emails, and faxes related to service issues.
• Handle administrative tasks such as invoices and work orders.

Skills

Customer Service

Administrative Skills

Telephone Operations

Problem Solving

Education

High School Diploma/GED

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Safelite

Recruiting for Safelite in the South Atlantic and Florida Regions.

Does this position interest you? We encourage you to apply – even if you don’t meet every requirement! We are an auto glass company, but we offer much more. Join us to build a fulfilling career and enjoy a great work environment. Let us be the best place you'll ever work.

The Customer Advocate is often the first point of contact for our customers. Responsibilities include managing administrative processes, scheduling, work orders, invoicing, greeting customers, and handling inbound calls and emails. This role requires an organized and energetic professional who can deliver memorable customer experiences.

What You’ll Get

• Competitive weekly pay starting at $18.30/hour.
• Paid training with all necessary tools and resources.

What You’ll Do

• Welcome customers and resolve concerns efficiently, often with creative solutions.
• Manage calls, emails, and faxes related to service issues, pricing, warranties, and more.
• Ensure smooth operations by confirming and completing work order details, including insurance verification.
• Handle administrative tasks such as invoices, work orders, and credit memos.
• Review orders and manage dealer parts and special accounts.
• Perform other duties as assigned.

What You’ll Need

• High School Diploma/GED or equivalent.
• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.
• Professional appearance and PPE compliance.
• Ability to travel up to 10%.

Additional Information

Internal applicants should apply via Workday. Safelite values diversity and is an equal opportunity employer. Benefits details are estimates and vary based on elections. Reasonable accommodations are available for qualified individuals under applicable laws.