Customer Advocate

Safelite; Scott (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Customer Advocate to join their team. This entry-level role is crucial as it often serves as the first impression for customers. The ideal candidate will manage administrative processes, handle customer inquiries, and ensure a smooth operational flow. With a competitive pay structure and a comprehensive benefits package, this role offers a great opportunity for those looking to grow in a supportive environment. If you're passionate about providing exceptional customer service and thrive in a dynamic setting, this position is perfect for you.

Benefits

401(k) plan with company matching

Customizable medical coverage

Paid time off

Tuition reimbursement up to $5,250 annually

Paid training

Necessary tools and resources

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Manage calls, emails, and faxes related to service issues.
• Handle administrative tasks such as invoices and work orders.
• Welcome in-shop customers and resolve concerns efficiently.

Skills

Customer Service

Telephone Operations

Business Administration

Organizational Skills

Education

High School Diploma/GED

Job description

Join to apply for the Customer Advocate role at Safelite.

3 days ago Be among the first 25 applicants.

Join to apply for the Customer Advocate role at Safelite.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're much more. We aim to help you build a fulfilling career and encourage a healthy work-life balance. Let us be the best place you'll ever work.

The Customer Advocate is often Safelite’s first impression with customers. Responsibilities include managing administrative processes, scheduling, work orders, invoicing, greeting customers, and handling inbound calls and emails. This role requires organization and energy to deliver a memorable customer experience.

What You’ll Get

• Competitive weekly base pay starting at $16.30/hour.
• A benefits package valued at over $10k, including a 401(k) plan with company matching, customizable medical coverage, paid time off, holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all necessary tools and resources.

What You’ll Do

• Welcome in-shop customers and resolve concerns efficiently, often creatively.
• Manage calls, emails, and faxes related to service issues, pricing, warranties, and more.
• Ensure smooth operations by verifying and completing work order details.
• Handle administrative tasks such as invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer parts and accounts.
• Perform other duties as assigned.

What You’ll Need

• High School Diploma/GED or equivalent.
• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.
• Professional appearance and ability to wear protective equipment.
• Ability to travel up to 10%.

Internal associates should apply via Workday by searching 'Find Open Jobs'.

Safelite values diversity and is an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates; actual values depend on enrollment choices. Reasonable accommodations will be made for qualified individuals under ADA, ADEA, FMLA, and other laws. Physical and mental demands are described to assist in identifying necessary accommodations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail