Customer Advocate

Jobs for Humanity; Hampton (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Advocate to create memorable experiences for customers. This role is pivotal in managing administrative tasks and ensuring smooth operations while providing exceptional service. The ideal candidate will thrive in a dynamic environment, showcasing their organizational skills and ability to resolve concerns creatively. With competitive pay and a comprehensive benefits package, this is an opportunity to join a company that values work-life balance and career growth. If you're energetic and passionate about customer service, this role is perfect for you.

Benefits

401(k) plan with company matching

Medical coverage

Paid training

Tuition reimbursement

PTO and holidays

Volunteer days

Qualifications

• Exceptional customer service skills in a dynamic environment.
• Experience in telephone operations or business administration.

Responsibilities

• Welcome customers and resolve concerns efficiently.
• Manage calls, emails, and faxes related to service issues.
• Handle administrative tasks such as invoices and work orders.

Skills

Customer Service

Telephone Operations

Business Administration

Education

High School Diploma / GED

Job description

Does this position interest you? You should apply even if you don't match every requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We aim to help you build a fulfilling career and encourage a healthy work-life balance. Let us be the best place you'll ever work.

About the Customer Advocate Role

The Customer Advocate is often Safelite's first impression with our customers. This role involves managing administrative tasks such as scheduling work orders and invoicing, greeting customers in person, and answering inbound calls and emails. The ideal candidate is organized, energetic, and capable of delivering a memorable customer experience during every interaction.

What You'll Get

• Competitive weekly base pay starting at $19.50/hour.
• A benefits package valued at over $10k, including a 401(k) plan with company matching, medical coverage tailored to your needs, and a commitment to work/life balance through PTO, holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training with all necessary tools and resources for success.
• Additional health, wealth, and life benefits available at our benefits portal.

Responsibilities

• Welcome in-shop customers and resolve concerns efficiently, often with creative solutions.
• Manage calls, emails, and faxes related to service issues, pricing, warranties, dispatch, repairs, and cancellations.
• Ensure smooth operations by confirming and completing work order details, including insurance verification and parts management.
• Handle administrative tasks such as invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer parts and special accounts.
• Perform other duties as assigned.

Qualifications

• High School Diploma / GED or equivalent required.
• At least 13 years of experience in telephone operations or business administration.
• Ability to provide exceptional customer service in a dynamic environment.
• Professional appearance and ability to wear PPE.
• Willingness to travel up to 10%.

Additional Information

Internal applicants should apply through Workday by searching for open jobs. We value diversity and are an equal opportunity employer. Benefits amounts are estimates and depend on elections during enrollment. Reasonable accommodations will be provided in accordance with applicable laws. This description is not exhaustive and may include other duties and requirements.