Family Health Advocate - Remote

Lensa; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is seeking a Family Health Advocate to provide personalized support to members and their families. This remote role involves answering inquiries, resolving issues, and guiding members through their healthcare journey. Candidates should have strong communication skills, a high school diploma, and relevant healthcare experience. Join a mission-driven team committed to improving health outcomes for all.

Qualifications

• Experience in customer service within healthcare settings.
• Ability to resolve high-level/sensitive issues.

Responsibilities

• Answer inquiries regarding eligibility and benefit education.
• Support members with healthcare navigation and issue resolution.
• Provide proactive care guidance and drive member engagement.

Skills

Communication

Problem Solving

Education

High school / GED diploma

2-year associate's degree in healthcare/health sciences

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday - Friday, 8:00am - 4:00pm CST

Assigned shift could be at any time between 7:00am - 7:00pm CST after training.

The role of the Family Health Advocate is an exciting and innovative remote role created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs, and optimize quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) regarding eligibility, benefit education, open enrollment / new hire plan selection, claims issues, ID card issues, grievances/appeals, utilization management (UM) status, including medical, dental, and vision plans.
• Provider search (PCP, specialty, and facility), focusing on healthcare cost and quality, and presenting premier provider options.
• Support for spending accounts, pharmacy, and disability.
• Assistance with incentives and rewards.
• Aid with ordering durable medical equipment (DME).
• Community resource search.
• Member preferences management.
• Coordinate issue resolution with providers, payers, or third parties for claims adjustments, grievances and appeals submissions, utilization management intake or status, complex pharmacy inquiries, and complex spending account inquiries.
• Provide proactive care guidance for various value-add opportunities, including closing care gaps, benefits education, preparing members for scheduled procedures, and referring members to care management and clinical advocates.
• Understand and communicate benefit design packages, interact with members to ensure engagement, and explain plan benefits and handle related issues.
• Drive member engagement into appropriate programs and offerings and serve as an educator on healthcare inquiries.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat channels, with strong typing, grammar, and spelling skills.

Qualifications

• High school / GED diploma.
• 2-year associate's degree in healthcare/health sciences or equivalent healthcare experience, or previous roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in customer service within healthcare settings and resolving high-level/sensitive issues.

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or protected veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting