Provider Support Advocate - Remote

Lensa; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Provider Support Advocate to deliver exceptional customer and provider lifecycle management support. This remote position involves handling provider inquiries, ensuring satisfaction, and providing technical guidance. Ideal candidates will have a high school diploma, customer service experience, and a knack for CRM systems. With a focus on professional development and a supportive work environment, this role offers the chance to make a meaningful impact in the lives of providers. Join a team that values your contributions and fosters growth!

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401K Eligibility

Professional Development Programs

Qualifications

• 1-5 years of customer service experience, preferably in financial or government sectors.
• Bilingual in Spanish preferred and basic computer typing skills required.

Responsibilities

• Handle provider inquiries via a unified platform like Salesforce.
• Conduct outreach to maintain provider satisfaction and address concerns.

Skills

Customer Service

Bilingual (Spanish)

CRM Systems Knowledge

Typing Skills

Education

High School Diploma

Tools

Salesforce

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearl Interactive Network, is seeking professionals. Apply via Lensa today!

Position: Provider Support Advocate (Remote)

The Provider Support Advocate is responsible for delivering customer and provider lifecycle management support services. This includes provider support, tracking interactions, ticket support, technical guidance, reporting, data sharing, and process improvement aligned with HRSA’s strategic goals.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Paid time off and holidays
• 401K eligibility
• Professional development and coaching programs

Operating Hours:

9 am - 9 pm EST, Monday - Friday

Location & Equipment Requirements:

• Broadband internet (min 25 Mbps download, 5 Mbps upload), no satellite
• Ethernet connection required
• Private, quiet workspace at home
• Provided computer, monitor(s), and headset

Job Responsibilities:

1. Handle provider inquiries (~5000/month) via a unified platform like Salesforce
2. Check provider status and respond to inquiries
3. Conduct outreach to maintain provider satisfaction
4. Address concerns, disputes, and escalate as needed
5. Respond to policy, technical, and payment-related questions
6. Perform recoupment, audit support, and fraud risk activities
7. Verify and update provider information
8. Manage complex inquiries on application status, eligibility, payments, etc.

Minimum Requirements:

• High school diploma or equivalent
• 1-5 years customer service experience, preferably in financial or government sectors
• Bilingual in Spanish preferred
• Previous government clearance is a plus
• Basic computer typing skills (20 WPM minimum)
• Ability to work within contractual turnaround times

Physical & Additional Requirements:

Ability to sit for long periods, lift up to 10 lbs, and maintain a secure home workspace. Knowledge of government programs and CRM systems is helpful. Background checks and skills assessments are required.

This is an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, gender, disability, or other protected status.