Client Advocate

Wedding Day Diamonds Inc.; Maple Grove (MN); On-site; USD 59,000 - 79,000; Full time

Job summary

Wedding Day Diamonds is seeking a Client Advocate to enhance customer experiences and drive sales in a client-focused retail environment. The role involves showcasing jewelry, delivering exceptional service, and building lasting relationships with clients. Join a supportive team that values hard work and offers competitive compensation.

Benefits

Medical, Dental, and Vision Coverage

401(K) with up to 4% match

Paid Time Off (PTO)

Subsidized Life Time Membership

Merchandise Discounts

Qualifications

• Proven ability to meet sales targets while delivering outstanding customer service.
• Basic proficiency with point-of-sale systems and retail applications.

Responsibilities

• Provide exceptional customer service and assist clients in finding jewelry.
• Drive sales through engaging clients and demonstrating product expertise.
• Maintain visual merchandising standards and support store operations.

Skills

Sales

Customer Service

Communication

Team Collaboration

Tools

Point-of-Sale Systems

Inventory Management Software

Job description

Job Title: Client Advocate

Position Overview
Wedding Day Diamonds is seeking a talented and passionate individual to join our team as a Client Advocate. In this role, you’ll be the face of our company, assisting clients with their jewelry needs, delivering superior customer service, and driving sales. By showcasing our exquisite jewelry collection and building lasting relationships, you’ll create memorable experiences for our clients. If you have a flair for sales, a deep appreciation for jewelry, and enjoy working in a client-focused retail environment, we want to hear from you.

Location
11668 Fountains Dr, Maple Grove, MN 55369

Compensation
At Wedding Day Diamonds, we value transparency and reward hard work. The annual average earnings for Client Advocates range from $59,000 to $79,000, based on performance and experience. This range is derived from total gross earnings, including an hourly base rate and commission earnings of 2.00% to 3.94%, dependent on meeting specific goals. These figures reflect the typical averages for individuals who have been in the role for a full calendar year.
Top-performing Client Advocates can earn up to $100,000 annually, showcasing our commitment to competitive compensation for exceptional contributions.

Responsibilities
As a Client Advocate, you will:

• Provide Exceptional Customer Service: Greet clients warmly, understand their needs, and assist them in finding the perfect jewelry pieces.
• Drive Sales: Actively engage clients, demonstrate product expertise, and use persuasive selling techniques to meet individual and store sales goals.
• Share Product Knowledge: Stay informed about our collection, including diamonds, gemstones, metals, and design trends, as well as new launches and promotions.
• Deliver Personalized Consultations: Build enduring relationships by offering ongoing assistance, follow-up communication, and personalized service, including guidance on jewelry care and maintenance.
• Maintain Visual Merchandising Standards: Ensure displays are visually appealing, organized, and optimized for sales opportunities.
• Support Store Operations: Assist with opening and closing duties, cash handling, repairs, clean-and-check services, gold buyback, and point-of-sale system operations.
• Stay Market Aware: Keep up with industry trends, competitor offerings, and market dynamics to provide valuable insights to clients.
• Engage in Training: Participate in programs to enhance product knowledge, selling techniques, and customer service skills.

Qualifications

• We’re looking for someone with:
• A passion for celebrating life’s incredible moments and creating memorable client experiences.
• A proven ability to meet sales targets while delivering outstanding customer service.
• Excellent communication and interpersonal skills to create positive shopping experiences.
• A polished and professional demeanor, with adherence to our dress code.
• Flexibility to work weekends, evenings, and holidays as needed.
• Strong collaboration skills to contribute to a supportive team environment.
• Basic proficiency with point-of-sale systems, inventory management software, and retail applications.

Why Join Wedding Day Diamonds
At Wedding Day Diamonds, we value our employees and strive to create a rewarding work environment:

• Competitive hourly pay with performance bonuses and incentives.
• Comprehensive benefits, including medical, dental, vision, and short-term disability coverage.
• Company-paid life insurance.
• Retirement planning with a 401(K) and up to a 4% match.
• Paid Time Off (PTO) and holiday pay for full-time employees starting on day one.
• Subsidized Life Time membership.
• Training and development opportunities to help you grow your career.
• Merchandise discounts.
• Recognition programs, including contests, spot bonuses, and loyalty awards.

Equal Opportunity Employer
Wedding Day Diamonds is committed to fostering diversity and inclusion. We welcome candidates from all backgrounds and strive to create a workplace where everyone is respected and can thrive.

Take the next step in your career and apply today!