Customer Advocate

188 Q3 Contracting, Inc; Colorado; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off

Health, Dental and Vision insurance

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Primoris Services Corporation seeks a Customer Service Advocate at our Dove Valley, Colorado branch to coordinate land development and utility projects from start to finish. You will be the main contact for customers, engineers, and contractors, ensuring timely communication and issue resolution.

The role emphasizes building strong client relationships, managing a high-volume workload, and reading construction drawings to define job scopes.

Qualifications

• High school diploma or equivalent (preferred).
• Proficient in Microsoft applications including Word, Excel, and Outlook.
• Must possess and maintain an appropriate and valid Driver’s License for the state in which the primary work functions are performed.
• Strong customer service skills, ability to build relationships.
• Excellent analytical skills with a high level of accuracy and attention to detail.
• Ability to prioritize and plan work in an organized and comprehensive manner.
• Must be comfortable and effective working in an environment with changing demands, delays, and responding to unexpected situations.
• Ability to maintain and protect confidential information.

Responsibilities

• Liaison between residential/commercial developers and utility installation divisions and contractors.
• Manage a large workload with prioritization and multi-tasking across several projects.
• Build positive relationships with high-profile development customers across Denver Metro.
• Schedule and facilitate meetings with customers and contractors for design and construction.
• Problem-solve customer issues and site-specific challenges as they come up.
• Read and interpret construction drawings to determine job scopes.
• Maintain organization and report progress in databases.
• Work with engineers, designers, customers, and local support to meet deadlines.
• Obtain permits and easements as required.
• Execute contracts and agreements per regulatory requirements.
• Communicate with customers, vendors, and supervisors on all aspects of jobs.
• Provide cost-effective estimates using standardized documents.

Skills

Customer service

Relationship building

Analytical skills

Prioritization

Communication

Confidentiality

Education

High school diploma or equivalent

Bachelor or Associate degree in construction or business management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SAP

GIS

Job description

Job Overview

Primoris Services Corporation is a leading provider of critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Q3 Contracting (Q3C), a division of Primoris Services Corporation, is a publicly owned and operated construction contracting company that provides both specific and turnkey services for its customers in the gas, oil, electric and telecommunications industry. We are headquartered in Minnesota, with branch offices in Colorado, Wisconsin, Iowa, Nebraska, North Dakota, and South Dakota. We are actively hiring for a Customer Service Advocate at our branch office in Dove Valley, Colorado. This position will be the point of contact for our land development and utility customers to coordinate new projects. This position will be responsible for providing customers with excellent service and facilitate their gas and electric needs for all projects from start to finish.

Ideal Start Date: October 5, 2026

Key Responsibilities

• Liaison between multiple residential and/or commercial developers and all divisions of utility installation and the corresponding contractors.
• Effectively manage a large workload with the ability to prioritize, multi-task, and coordinate several projects at various stages.
• Build positive relationships with high-profile development customers across Denver Metro.
• Schedule and facilitate meetings with customers and contractors for design and construction.
• Problem-solve customer issues and site-specific challenges as they come up.
• Read and interpret multiple types of construction drawings (one-lines, mechanical, plumbing, etc.) to determine job scopes.
• Maintain a high level of organization and communication with the ability to report on the specifics for each job and track progress in various databases.
• Work with area engineers, designers, customers, and local division support to meet deadlines.
• Obtain permits and easements for facilities in accordance with city ordinances, state, federal, and county agencies as required.
• Execute contracts and agreements in compliance with administrative instructions and regulatory requirements.
• Actively communicate with customers, vendors, and supervisors on all aspects of individual jobs.
• Provide cost-effective estimates to your customers using standardized documents.

Qualifications

• High school diploma or equivalent (preferred).
• Proficient in Microsoft applications including Word, Excel, and Outlook.
• Must possess and maintain an appropriate and valid Driver’s License for the state in which the primary work functions are performed.
• Strong customer service skills, ability to build relationships.
• Excellent analytical skills with a high level of accuracy and attention to detail.
• Ability to prioritize and plan work in an organized and comprehensive manner.
• Must be comfortable and effective working in an environment with changing demands, delays, and responding to unexpected situations.
• Ability to maintain and protect confidential information.

Q3 Contracting is a drug-free environment, and all candidates are subject to drug testing.

undefined Preferred Skills

• Bachelor or Associate degree in construction or business management.
• Experience working with underground utilities and SAP platforms.
• Working knowledge of GIS or similar mapping software.
• Excellent verbal and written communication skills required; ability to maintain a high level of professionalism when interacting with all customers (internal/external).

Compensation and Benefits

• $60,000 - $65,000/year, depending on experience
• Competitive compensation paid weekly
• State of the art office spaces and warehouse
• Paid Time Off, Holiday Time Off, and Community Service
• Paid Time Off Medical, Dental and Vision insurance
• 401(k) with Generous Company Match, vested day-one
• Company-paid Disability Insurance
• Company-paid Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Tuition Reimbursement
• Pet Coverage "For our Furry Friends"
• Legal Assistance Coverage

Company Overview

Primoris Gas Operations, which consist of companies such as Q3 Contracting, ARB, Primoris Distribution Services, Snelson and Pipejacking Trenchless, has over 60 years of experience working in the natural gas distribution industry. Over this time, we have maintained numerous customer relationships spanning more than two decades. Providing a safe environment, quality workmanship, and exceptional value to our customers is the foremost focus of our operations.

Benefits

• Competitive compensation paid weekly.
• Best-in-class; Medical, Dental, Vision, and LTD/STD.
• 401(k) with company match, vested day-one.
• Employee Stock Purchase Plan (ESPP).
• Tuition Reimbursement.
• Paid Time Off, Holiday Pay, and Community Service Paid Time Off.
• Pet Coverage "For our Furry Friends" Legal Assistance Coverage.
• Award winning safety programs.
• Overtime opportunities.
• Growth Opportunities.
• And more.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Agency Statement

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Power Your Potential

As a premier specialty contractor, we deliver critical infrastructure services to the utility and energy markets throughout the United States and Canada. We’re proud to provide unmatched value to our clients, a safe work environment to our employees, and innovation to our communities. When you’re part of our team, the opportunities are endless. From career advancement to worldclass benefits, we value, safeguard, invest in, and motivate our employees as we build the future, together. Join us today!