Customer Advocate - Q3C CO

Primoris Services Corporation; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision insurance

401(k) with generous company match

Tuition Reimbursement

Legal Assistance Coverage

Job summary

A leading construction contracting company is seeking a Customer Advocate for its Colorado office. This entry-level full-time position involves coordinating projects for land development and utility customers, providing excellent service, and ensuring smooth communication among various stakeholders. Successful candidates will possess strong customer service and analytical skills, as well as a high school diploma or equivalent. Compensation ranges from $60,000 to $70,000 annually, with comprehensive benefits including insurance and paid time off.

Qualifications

• Proficient in Microsoft applications including Word, Excel, and Outlook.
• Strong customer service skills and ability to build relationships.
• Excellent analytical skills with high attention to detail.
• Must possess and maintain a valid Driver’s License.
• Ability to maintain confidentiality.

Responsibilities

• Serve as a liaison between developers and utility installation contractors.
• Manage a large workload, prioritize and coordinate multiple projects.
• Build positive relationships with development customers.
• Schedule and facilitate meetings with customers and contractors.
• Problem-solve customer issues and site-specific challenges.

Skills

Customer service skills

Analytical skills

Relationship building

Organization

Communication skills

Education

High school diploma or equivalent

Bachelor or Associate degree in construction or business management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SAP platforms

GIS or similar mapping software

Job description

Primoris Services Corporation is a leading provider of critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Q3 Contracting (Q3C), a division of Primoris Services Corporation, is a publicly owned and operated construction contracting company that provides specific and turnkey services for customers in the gas, oil, electric, and telecommunications industry.

We are actively hiring for a Customer Advocate at our branch office in Dove Valley, Colorado. This position will be the point of contact for our land development and utility customers to coordinate new projects. The role involves providing excellent service and facilitating gas and electric needs for all projects from start to finish.

Key Responsibilities

• Liaison between multiple residential and/or commercial developers and all divisions of utility installation and the corresponding contractors.
• Effectively manage a large workload with the ability to prioritize, multi‑task, and coordinate several projects at various stages.
• Build positive relationships with high‑profile development customers across Denver Metro.
• Schedule and facilitate meetings with customers and contractors for design and construction.
• Problem‑solve customer issues and site‑specific challenges as they arise.
• Read and interpret multiple types of construction drawings (one‑lines, mechanical, plumbing, etc.) to determine job scopes.
• Maintain a high level of organization and communication with the ability to report on the specifics for each job and track progress in various databases.
• Work with area engineers, designers, customers, and local division support to meet deadlines.
• Obtain permits and easements for facilities in accordance with city ordinances, state, federal, and county agencies as required.
• Execute contracts and agreements in compliance with administrative instructions and regulatory requirements.
• Actively communicate with customers, vendors, and supervisors on all aspects of individual jobs.
• Provide cost‑effective estimates to your customers using standardized documents.

Qualifications

• High school diploma or equivalent (preferred).
• Proficient in Microsoft applications including Word, Excel, and Outlook.
• Must possess and maintain an appropriate and valid Driver’s License for the state in which the primary work functions are performed.
• Strong customer service skills, ability to build relationships.
• Excellent analytical skills with a high level of accuracy and attention to detail; ability to prioritize and plan work in an organized and comprehensive manner.
• Must be comfortable and effective working in an environment with changing demands, delays, and responding to unexpected situations.
• Ability to maintain and protect confidential information.

Preferred Skills

• Bachelor or Associate degree in construction or business management.
• Experience working with underground utilities and SAP platforms.
• Working knowledge of GIS or similar mapping software.
• Excellent verbal and written communication skills required; ability to maintain a high level of professionalism when interacting with all customers (internal/external).

Q3 Contracting is a drug‑free environment, and all candidates are subject to drug testing.

Compensation and Benefits

• $60,000 - $70,000/year, depending on experience
• Competitive compensation paid weekly
• State‑of‑the‑art office spaces and warehouse
• Paid Time Off, Holiday Time Off, and Community Service Paid Time Off
• Medical, Dental and Vision insurance
• 401(k) with generous company match, vested day‑one
• Company‑paid Disability Insurance
• Company‑paid Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Tuition Reimbursement
• Pet Coverage "For our Furry Friends"
• Legal Assistance Coverage

Qualified Veterans, Minorities and Women encouraged to apply.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Construction