Service Advisor

Chapman Automall; Henderson (NV); On-site; USD 48,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contributions

Paid time off and holidays

Life insurance

Employee discounts

Job summary

Chapman Chrysler Jeep in Henderson, NV is seeking an experienced Service Advisor to deliver excellent customer service throughout the service journey. You will educate clients on maintenance needs, coordinate with technicians and parts staff, and ensure a positive ownership experience from check-in to delivery.

The role requires prior automotive service advisory experience, warranty claims knowledge, and strong communication and sales skills. Competitive benefits and uncapped commission offered.

Qualifications

• Previous automotive Service Advisor/Writer experience required.
• Warranty claims knowledge and experience.
• Extended warranty claims processing experience.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services.
• Create repair orders with cost and time estimates, obtain authorizations.
• Understand and administer Manufacturer and Extended Warranties during repairs.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Prioritize services and monitor progress, keeping customers updated.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

Communication

Time management

Sales ability

Auto knowledge

Problem solving

Interpersonal skills

Job description

Job Title: Service Advisor
Company: Chapman Chrysler Jeep
Address: 930 Auto Show Dr, Henderson, NV 89014
Schedule: Monday-Friday 7am-6pm, Saturday 7am-5pm, Shifts Vary
Pay: Uncapped Commission

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Chapman Chrysler Jeep is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
• Understand and administrate Manufacturer and Extended Warranties during repairs
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
• Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly

Qualifications

• Previous automotive Service Advisor/Service Writer experience required
• Manufacturer Warranty Claims knowledge and experience
• Extended Warranty Claims processing experience
• Strong interpersonal and customer service skills, both in person and over the phone
• Ability to clearly explain vehicle maintenance and repair recommendations to customers
• Strong time management and organizational skills
• Proven ability to achieve sales goals
• Valid Nevada driver’s license with a clean driving record
• Ability to pass a pre-employment background check and drug screening

Compensation & Perks

• Competitive Pay: Commission | Uncapped Earning Potential!
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays