Bilingual Customer Service Representative

PAG Contact Center; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

PAG Contact Center in Chandler, Arizona is seeking an Appointment Coordinator to handle high-volume call center duties, schedule service and sales appointments, and provide exceptional customer service.

The role involves greeting visitors, managing inquiries, and maintaining organized records, with adherence to company policies and ethics. Requires a high school diploma and 6 months to 1 year of related experience.

Qualifications

• High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Preferred education: High School Diploma or equivalent; one to two years of related experience in customer service or receptionist roles.

Responsibilities

• Schedules service and/or sales appointments.
• Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers.
• May greet visitors to the dealership and direct them to the appropriate department or person.
• May provide general assistance to guests.
• Maintains electronic and manual filing systems.
• Follows attendance and punctuality standards and records shift times.
• Follows the Code of Business Ethics and Conduct.
• Understands and follows all work rules and directions from supervisors.
• Upholds company confidentiality policies and agreements.
• Maintains a professional appearance and workspace.
• Attends company meetings as required.
• Other duties as assigned.

Skills

Microsoft Office

Typing speed 50 wpm

Detailed instructions

Interpersonal skills

Education

High School Diploma or equivalent

Job description

#37681

Chandler, Arizona, United States

Job Overview

Summary/Objective
Working out of a high-volume call center in a dealership or central office, the Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service and/or sales visits to one of our many dealerships and collision centers. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service and satisfaction.

Essential Functions

• Schedules service and/or sales appointments
• Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers
• May greet visitors to the dealership and announce them or direct them to the appropriate department or person
• May provide general assistance to guests
• Maintains electronic and manual filing systems
• Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Maintains the professional appearance of the assigned work area for self and subordinates
• Attends company meetings as required
• Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
All other duties as assigned.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people

Physical Demands /Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.
This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.
This position involves repetitive motion.
This position requires the ability to talk and hear.
This position is primarily located in an office environment, with heating and air conditioning.

Position Type/Expected Hours of Work
Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position

Required Education and Experience
High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Preferred Education and Experience
High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience

Safety Sensitive Position

No

Dealership Name

_____________________

Internal Job ID

Area of Interest

Customer Service

Position Type

Full-time