Customer Advocacy & Reviews Specialist - Austin (Hybrid)

Motive; Austin (TX); Hybride; USD 65 000 - 95 000; Plein temps

Résumé du poste

Motive is seeking a Customer Marketing Specialist to own and execute our reviews program and customer content operations from Austin. This hands‑on role drives credibility through review platforms and content, partnering with digital marketing to boost search visibility and capture customer voice across buyer channels.

You will use modern tools and AI to scale review generation, ensure accuracy, and maintain a polished customer touchpoint throughout the lifecycle.

Qualifications

• Bachelor's degree or equivalent experience in marketing, communications, or business.
• 1–3 years in marketing, advocacy, or content operations in B2B technology.
• Hands‑on experience with review platforms (G2, TrustPilot, Gartner Peer Insights, TrustRadius, Capterra).
• Strong organizational skills keeping programs on track with multiple stakeholders.
• Clear, customer‑friendly written communication for outreach and storytelling.
• Familiarity with Peerbound and Asana is a plus.
• Ability to influence outcomes cross‑functionally without direct authority.
• Experience with AEO/SEO concepts is a plus.
• Experience in industries with physical operations is a plus.

Responsabilités

• Own Motive's reviews presence on major platforms (G2, TrustRadius, TrustPilot, Capterra, Gartner).
• Lead end‑to‑end review generation campaigns and follow‑ups.
• Deliver quarterly content plans and enablement packages for stakeholders.
• Coordinate with SEO/visibility goals to support organic discovery.
• Track metrics, surface insights, and flag risks to leadership.
• Collaborate with CS, Sales, and Marketing to pull in advocacy candidates.

Connaissances

Customer advocacy

Content planning

Cross‑functional collaboration

Written communication

SEO basics

Formation

Bachelor's degree in Marketing, Communications, Business, or related field

Outils

Asana

Peerbound

G2

TrustPilot

Gartner Peer Insights

Description du poste

Motive is seeking a Customer Marketing Specialist to own and execute our reviews program and customer content operations from Austin. This hands‑on role drives credibility through review platforms and content, partnering with digital marketing to boost search visibility and capture customer voice across buyer channels.

You will use modern tools and AI to scale review generation, ensure accuracy, and maintain a polished customer touchpoint throughout the lifecycle.