Customer Advocacy Coordinator (Part-Time Contractor)

Alert Media, Inc.; Austin (TX); Hybrid; USD 28,000 - 41,000; Part time

Job summary

AlertMedia is seeking a detail-oriented Customer Advocacy Contractor (up to 20 hours per week) to support the day-to-day execution of the customer advocacy program. You will help manage customer references, aid advocacy initiatives, and support workflows that enable the Customer Marketing team to deliver exceptional customer experiences.

You’ll partner with Sales, Customer Success, and Marketing to maintain a healthy reference program, recruit customers for advocacy opportunities, track

Qualifications

• Excellent organizational skills and attention to detail.
• Strong written communication, copyediting, and proofreading skills.
• Experience managing projects or coordinating multiple stakeholders.
• Ability to handle sensitive customer information with professionalism and discretion.
• Proficiency with Microsoft Office and Google Workspace; CRM/advocacy platforms are a plus.
• Experience supporting customer marketing, customer success, or advocacy.
• Strong collaboration and communication skills.
• Proactive mindset to juggle competing priorities independently.

Responsibilities

• Support day-to-day coordination and execution of the customer reference program with Sales, Customer Success, and Marketing.
• Identify and recruit customers for advocacy opportunities (references, case studies, reviews, engagements).
• Track activities, participation, and program metrics for reporting and health.
• Manage customer reference records, profiles, and availability across systems.
• Develop and update advocacy documentation and templates for efficient execution.
• Monitor shared advocacy inboxes and route requests to stakeholders.
• Support customer recognition and appreciation initiatives.
• Draft internal communications promoting wins and updates.
• Track program performance and prepare summaries.
• Organize marketing assets, templates, and documentation.
• Coordinate logistics for stories, webinars, and other initiatives.

Skills

Excellent organizational skills

Strong written communication

Experience managing projects

Discretion with sensitive information

Proactive mindset

Collaboration and communication

Tools

Microsoft Office

Google Workspace

CRM platforms (Salesforce/ReferenceEdge)

Job description

AlertMedia is seeking a detail-oriented Customer Advocacy Contractor (up to 20 hours per week) to support the day-to-day execution of the customer advocacy program. You will help manage customer references, aid advocacy initiatives, and support workflows that enable the Customer Marketing team to deliver exceptional customer experiences.

You’ll partner with Sales, Customer Success, and Marketing to maintain a healthy reference program, recruit customers for advocacy opportunities, track