Advocacy Content Specialist (Contract)

Thomson Reuters; Eagan (MN); Hybrid; USD 47,000 - 54,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Thomson Reuters is seeking a Customer Advocacy Program Specialist (Contract) in Eagan, MN, offering a hybrid work setup. The role supports the Customer Advocacy Program during a period of growth and launches in H2 2026, focusing on sourcing, activating, and producing customer success stories for marketing campaigns and product launches.

The ideal candidate has 3–5 years in marketing or customer advocacy, strong writing, and excellent project management skills.

Qualifications

• 3–5 years of experience in marketing, customer marketing, communications, content marketing, customer advocacy, or related fields.
• Strong writing, editing, and storytelling skills.
• Excellent project management and organizational abilities.
• Experience coordinating multiple stakeholders and deadlines simultaneously.
• Strong attention to detail and follow-through.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Create customer advocacy assets, including case studies, win announcements, social content, and sales materials.
• Schedule and support customer and stakeholder interviews.
• Draft content using approved templates and AI-enabled workflows.
• Manage reviews, approvals, and publication timelines.
• Repurpose customer content across multiple channels and formats.
• Support outreach and activation of customer advocates for key business priorities.
• Track advocate availability, participation history, and opportunities within advocacy platforms and program tool.
• Help manage customer communications and ensure a positive advocate experience.
• Support priority campaigns and product launches with customer proof points and advocacy assets.
• Partner with Product Marketing teams to identify advocacy opportunities aligned to strategic initiatives.
• Coordinate customer advocacy promotion across social-media channels.
• Coordinate deliverables across internal stakeholders, agencies, and customers to meet program deadlines.
• Manage intake and tracking of customer advocacy requests.
• Maintain project plans and content status reports.
• Support reporting on content production, advocate engagement, and campaign utilization.
• Help organize and maintain customer advocacy assets and documentation.

Skills

Content marketing

Project management

Writing & editing

Stakeholder coordination

AI-assisted content

Job description

Thomson Reuters is seeking a Customer Advocacy Program Specialist (Contract) in Eagan, MN, offering a hybrid work setup. The role supports the Customer Advocacy Program during a period of growth and launches in H2 2026, focusing on sourcing, activating, and producing customer success stories for marketing campaigns and product launches.

The ideal candidate has 3–5 years in marketing or customer advocacy, strong writing, and excellent project management skills.