Customer Advocacy Contractor

Alert Media, Inc.; Austin (TX); Hybrid; USD 28,000 - 41,000; Part time

Job summary

AlertMedia is seeking a detail-oriented Customer Advocacy Contractor (up to 20 hours per week) to support the day-to-day execution of the customer advocacy program. You will help manage customer references, aid advocacy initiatives, and support workflows that enable the Customer Marketing team to deliver exceptional customer experiences.

You’ll partner with Sales, Customer Success, and Marketing to maintain a healthy reference program, recruit customers for advocacy opportunities, track

Qualifications

• Excellent organizational skills and attention to detail.
• Strong written communication, copyediting, and proofreading skills.
• Experience managing projects or coordinating multiple stakeholders.
• Ability to handle sensitive customer information with professionalism and discretion.
• Proficiency with Microsoft Office and Google Workspace; CRM/advocacy platforms are a plus.
• Experience supporting customer marketing, customer success, or advocacy.
• Strong collaboration and communication skills.
• Proactive mindset to juggle competing priorities independently.

Responsibilities

• Support day-to-day coordination and execution of the customer reference program with Sales, Customer Success, and Marketing.
• Identify and recruit customers for advocacy opportunities (references, case studies, reviews, engagements).
• Track activities, participation, and program metrics for reporting and health.
• Manage customer reference records, profiles, and availability across systems.
• Develop and update advocacy documentation and templates for efficient execution.
• Monitor shared advocacy inboxes and route requests to stakeholders.
• Support customer recognition and appreciation initiatives.
• Draft internal communications promoting wins and updates.
• Track program performance and prepare summaries.
• Organize marketing assets, templates, and documentation.
• Coordinate logistics for stories, webinars, and other initiatives.

Skills

Excellent organizational skills

Strong written communication

Experience managing projects

Discretion with sensitive information

Proactive mindset

Collaboration and communication

Tools

Microsoft Office

Google Workspace

CRM platforms (Salesforce/ReferenceEdge)

Job description

At AlertMedia , we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

As one of the fastest growing softwarecompanies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. We’re also an AI-forward company, and we expect everyone on our team to use modern AI tools such as Claude, ChatGPT, and others, to work smarter, move faster, and optimize processes.

Who you are

We're looking for a detail-oriented, organized, and proactive Customer Advocacy Contractor (up to 20 hours per week) to support the day-to-day execution of AlertMedia's customer advocacy program. This role will help manage customer references, support advocacy initiatives, and assist with operational workflows that enable the Customer Marketing team to deliver exceptional customer experiences.

You’ll partner closely with the Customer Marketing team to maintain a healthy customer reference program, coordinate advocacy opportunities, support internal communications, and contribute to ongoing program operations. Success in this role requires strong organization, excellent communication skills, and the ability to manage multiple priorities while delivering high-quality work.

This is an ideal role for someone who enjoys building relationships behind the scenes, keeping programs organized, creating polished communications, and supporting cross-functional marketing initiatives.

What you will deliver

Customer Advocacy & Reference Management

• Support the day-to-day coordination and execution of AlertMedia's customer reference program in partnership with Sales, Customer Success, and Marketing.
• Assist with identifying and recruiting customers for advocacy opportunities, including references, case studies, third-party reviews, speaking engagements, and customer advisory initiatives.
• Track advocacy activities, customer participation, and key program metrics to support accurate reporting and program health.
• Manage customer reference records, profiles, and availability across internal systems.
• Develop and update advocacy documentation, templates, and internal resources that support efficient program execution.
• Monitor shared advocacy inboxes and route requests to the appropriate stakeholders.
• Support customer recognition and appreciation initiatives.

Customer Marketing Team Support

• Draft internal communications that promote customer wins, advocacy opportunities, and program updates.
• Assist with tracking program performance metrics and preparing reports or summaries.
• Help organize marketing assets, customer content, templates, and documentation.
• Coordinate logistics for customer stories, testimonials, webinars, and other advocacy initiatives as needed.
• Maintain project trackers and documentation to ensure visibility across ongoing initiatives.

What you bring to the role

• Excellent organizational skills and exceptional attention to detail.
• Strong written communication, copyediting, and proofreading skills.
• Experience managing projects or coordinating multiple stakeholders.
• Ability to handle sensitive customer information with professionalism and discretion.
• Proficiency with Microsoft Office and Google Workspace; experience with CRM or advocacy platforms (Salesforce, ReferenceEdge, or similar) is a plus.
• Experience supporting customer marketing, customer success, advocacy, or marketing operations is preferred.
• Strong collaboration and communication skills.
• A proactive mindset with the ability to manage competing priorities independently.
• Enthusiasm for creating exceptional customer experiences and helping customers share their success stories.

Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Contract rate of $20 per hour.

Why you’ll love working at AlertMedia:

• Competitive Hourly Rate
• A Best Places to Work company 10 years in a row and numerous other awards
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, andequitableworkplace for all people is key to our success andcore to ourvalues. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage.We'dlove to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com .

Come join us in our mission to save lives and minimize loss through effective communication.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AlertMedia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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