Customer Advisor - Mazda

Capistrano Mazda; San Juan Capistrano (CA); On-site; USD 34,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Advancement opportunities

Job summary

Capistrano Mazda is seeking a Customer Advisor in San Juan Capistrano to deliver exceptional service and assist in vehicle sales. This full-time hourly role includes a base wage of $16.50 plus commission and incentives, with potential for significant earnings based on sales performance.

The position offers a full benefits package, opportunities for advancement, and emphasizes building lasting customer relationships while meeting sales targets.

Qualifications

• Strong customer service background with sales focus.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and related tools.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Explain Mazda features and benefits to customers.
• Conduct test drives and demonstrate vehicle capabilities.
• Follow up with potential customers and maintain relationships.
• Ensure paperwork is completed accurately and timely.
• Stay up-to-date on product knowledge, pricing and incentives.

Skills

Customer service

Sales

Communication

Teamwork

Microsoft Office

Education

High school diploma

Tools

CRM software

Job description

Job Summary

As a Customer Advisor for Capistrano Mazda, you will be responsible for providing exceptional customer service and assisting with the sales of Mazda vehicles. You will serve as the main point of contact for customers and will be responsible for building and maintaining relationships with them. This full-time, hourly position is perfect for someone who is passionate about sales and has a strong customer service background. The Sales Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.50. In addition to this base compensation, the position also provides opportunity for commission and incentive compensation without any maximum limitation, depending upon sales and other performance. Some top salespersons average up to $11,000 per month or more in incentive compensation.

Compensation & Benefits

• Competitive hourly pay
• Commission based on sales
• Full benefits package including health insurance, paid time off, and 401(k)
• Opportunity for advancement within the company

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Understand and articulate the features and benefits of Mazda vehicles
• Conduct test drives and demonstrate vehicle capabilities to customers
• Follow up with potential customers and maintain relationships with existing customers
• Ensure all required paperwork and forms are completed accurately and in a timely manner
• Stay up-to-date on product knowledge, pricing, and incentives
• Collaborate with the sales team to meet and exceed sales targets
• Maintain a clean and organized work area

Requirements

• High school diploma or equivalent
• Previous experience in customer service and sales preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment
• Proficient in Microsoft Office and ability to learn new computer programs
• Valid driver's license and clean driving record
• Must be able to pass a background check and drug test

EEOC Statement

Capistrano Mazda is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We are committed to a diverse and inclusive workplace and welcome candidates of all backgrounds to apply.

The Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.