Read more

the West Brom; Hawaii; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

the West Brom is seeking a Customer Service Advisor at the Stone Cross Branch. This on-site, permanent role offers 35 hours per week and a starting salary of £24,923 per year.

You will engage with customers to support their home ownership and savings goals, providing knowledge and a friendly, reliable service. Applicants will join a team focused on putting customers at the heart of every interaction, maintaining branch safety, and building strong community ties.

Qualifications

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Job description

Hours: 35 hours per week (09.00 - 17.00 Monday - Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Providing a service so good that our customers tell their friends and family about us.

Be there when our customers need us in a way which suits them.

Handling queries with confidence whether it’s about our products, services, or anything else customers need.

Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.

Keeping things safe and sound in branch, especially when we’re opening and closing for the day.

Supporting our local branches and embedding deep roots in our local communities.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Company: the West Brom Salary: from £24,923 a year Hours: Full-time Location: B71 3HR Working pattern: On-site Job type: Permanent Posting date: 24 Sept 2026 Closing date: 24 Oct 2026

Summary

Customer Service Advisor

Location: Stone Cross Branch

Salary: £24,923 per annum

Contract: Permanent Contract

Hours: 35 hours per week (09.00 - 17.00 Monday - Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Providing a service so good that our customers tell their friends and family about us.

Be there when our customers need us in a way which suits them.

Handling queries with confidence whether it’s about our products, services, or anything else customers need.

Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.

Keeping things safe and sound in branch, especially when we’re opening and closing for the day.

Supporting our local branches and embedding deep roots in our local communities.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.