Customer/Admin Support - Korean Speaker Required

LanceSoft, Inc.; Taylor (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

LanceSoft, Inc. is seeking an administrative and customer support specialist to operate with independence and serve as a key contact for customers. The role supports US and Korea-based teams, leveraging SAP/CRM and Excel reporting to maintain CRM data and deliver insights.

Strong organization and communication are essential. The ideal candidate will handle customer engagement via phone and email, coordinate with multiple departments to hit service and revenue targets, and ensure SOX-compliant

Qualifications

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers.
• Works with various departments to meet maintenance services sales goals and provides reports to management.
• Observe and execute service business processes and maintain accurate records of service activities.

Responsibilities

• Follow defined SOX business processes to collect billable and contract revenues to achieve targets.
• Reduce the billable collection cycle time to meet business goals and maintain customer information in SAP CRM.
• Concentrate support during peak activities, especially at end of fiscal periods.
• Provide administrative support to department managers and generate reports for management review.

Skills

Customer engagement

ERP systems (SAP/CRM)

Excel reporting

Communication

Coordination

Independent work

Education

Bachelor’s degree

Tools

SAP/CRM

Job description

• The individual will operate with a high degree of independence and serve as a key administrative and customer support contact.
• The role requires strong organization, communication and coordination skills while supporting both US and Korea-based teams.
• Utilize ERP systems (SAP, CRM, or similar) and Excel-based reporting.
• Serve as a liaison between US operations and Korea-based teams.

Must Have:

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
• Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
• Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
• Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Provides administrative support to department managers and generate reports for management review.

Requirement:

• Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
• Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences.
• Experience with SAP/CRM system is a plus.
• Strong customer engagement skills via phone and email communications
• Good command of English and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced