Customer Activation Manager | Strategic Enterprise

Ramp; New York (NY); On-site; USD 139,300 - 263,900; Full time

Benefits offered by this job

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA

Parental Leave

Pet insurance

Health and Wellness stipend

Job summary

A leading financial operations platform is seeking a Customer Activation Manager to oversee the onboarding process for Strategic Enterprise customers. This role requires managing complex implementations, partnering with various teams, and ensuring customer satisfaction and product utilization. Candidates should have at least 10 years of experience in customer success within B2B environments. The position offers a competitive salary and a comprehensive benefits package, including health insurance and flexible PTO.

Qualifications

• 10+ years of experience in implementation or customer success in a B2B organization.
• Experience managing strategic enterprise customer relationships.
• Proven ability to run complex technology projects.

Responsibilities

• Manage onboarding of new Ramp Strategic Enterprise customers.
• Partner with cross-functional teams to execute successful launches.
• Provide strategic consulting during customer setup.

Skills

Implementation experience

Customer relationships

Project management

Communication skills

Adaptability

Education

Bachelor’s degree from an accredited university

Tools

Accounting Software experience

Job description

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all‑in‑one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built‑in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family‑owned farms to e‑commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest‑growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Goldsmith, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s activation methodology for our most strategic customers, which fuels our growth.

What You’ll Do

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers

• Execute program management for successful launches of the Ramp platform across top‑tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams

• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices

• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those

• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high‑value initiative

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products

• Assist customers with change management, and help run custom trainings for their organizations

• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary

• Balance priorities and multiple tasks supporting implementation, follow‑up, cross‑functional collaboration, and proactive outreach

What You'll Need

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization

• Experience managing strategic enterprise customer relationships with numerous stakeholders

• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills

• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns

• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed

• Ability to anticipate customers’ needs and position product solutions accordingly

• High adaptability and ability to thrive in a fast‑paced environment

Nice to Haves

• Bachelor’s degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

• Experience implementing a nascent product to an Enterprise

• Experience at a high‑growth startup

For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500.

Benefits (for U.S.-based full‑time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $10,000 per year)

• Parental Leave

• Pet insurance

• Centralized home‑office equipment ordering for all employees

• Health and Wellness stipend

• In‑office perks: lunch, snacks, drinks, and more

• Budget for intra‑office travel

• Relocation support to NYC or SF (as needed)

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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