Customer Accounts & Trade Support Specialist

Nestlé; Arlington (VA); On-site; USD 67,000 - 98,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé USA is seeking an Associate, Customer Account to support Account Directors and Managers. You’ll administer sales contracts, maintain item data, and coordinate item setup in customer systems.

In a role that blends administration and trade analysis, you will handle deductions, claims, distributor coordination, and cross-functional collaboration to drive accurate forecasting and profitable outcomes.

Qualifications

• Bachelor’s degree preferred or 1–2 years of relevant professional experience.
• Sales contract experience preferably in a CPG company.
• Experience in administrative, analytical, sales support, or customer support.

Responsibilities

• Administer sales contracts ensuring dates, lead times, pricing, funding amounts, terms, and approvals are complete and accurate.
• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
• Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.
• Support trade deduction analysis, reconciliation, workflow administration and documentation in partnership with Account Management and Sales Finance.
• Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management.
• Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed.

Skills

Sales contract experience

CPG industry

Administrative support

Analytical skills

Microsoft Office

SharePoint

Time management

Communication

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

SharePoint

Collaboration tools

Job description

Nestlé USA is seeking an Associate, Customer Account to support Account Directors and Managers. You’ll administer sales contracts, maintain item data, and coordinate item setup in customer systems.

In a role that blends administration and trade analysis, you will handle deductions, claims, distributor coordination, and cross-functional collaboration to drive accurate forecasting and profitable outcomes.