Customer Account Specialist — Trade & Data Administrator

Nestlé; Seattle (WA); On-site; USD 59,000 - 85,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) with company match

Healthcare coverage

Job summary

Nestlé USA seeks an Associate, Customer Account to join the Account Management team in Seattle, supporting Account Directors and Managers to achieve annual sales objectives through customer account support, distributor coordination, and systems administration.

Responsibilities include trade auditing/analysis, post-audit claims, distributor support, and comprehensive data maintenance across internal systems.

Qualifications

• Bachelor’s degree preferred, or 1-2 years of relevant professional experience.
• Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

Responsibilities

• Support trade deduction analysis, reconciliation, workflow administration, and documentation with Account Management and Sales Finance.
• Manage customer post-audit claims, including undisputed claim resolution and disputed claim tracking.
• Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in meetings.
• Drive collection of unauthorized deductions and credits while supporting profitable business performance.
• Support customer metric forecasting, planning tool inputs, and alignment between customer and internal systems.
• Reconcile customer forecasts with Nestlé internal forecasts and support item setup, trade management, and financial reconciliations.
• Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets.
• Prepare upcoming-period NRS materials and participate in monthly distributor touchpoints.
• Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.
• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
• Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.
• Coordinate and support large-scale planning meetings, including JBP, ICP, industry events, and internal business planning sessions.
• Manage automated customer reporting, retailer reset calendars, category update submissions, and related customer forms.
• Investigate and resolve pricing discrepancies involving contracts, EDI submissions, promotional events, and customer/system updates.
• Manage promotional contracts, validate dates, lead times, and funding amounts, and review promotional activities with Account Managers.
• Coordinate sample ordering and maintain sample inventory records.

Skills

Organizational skills

Time management

Attention to detail

Accuracy

Independent work

Prioritization

Communication

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

SharePoint

Job description

Nestlé USA seeks an Associate, Customer Account to join the Account Management team in Seattle, supporting Account Directors and Managers to achieve annual sales objectives through customer account support, distributor coordination, and systems administration.

Responsibilities include trade auditing/analysis, post-audit claims, distributor support, and comprehensive data maintenance across internal systems.