Customer Account Associate

Nestlé S.A.; Arlington (VA); On-site; USD 67,000 - 98,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Bonus eligibility

Job summary

Nestlé USA in Arlington, VA is seeking an Associate, Customer Account to support Account Directors and Managers in achieving annual sales objectives. You will handle contract administration, data maintenance, and item management across systems.

Balance trade analysis, post-audit work, and distributor coordination to ensure accurate deductions, timely responses, and seamless cross-functional collaboration with Sales Finance and Account Management.

Qualifications

• Bachelor's degree preferred or 1–2 years of relevant professional experience.
• Sales contract experience in a CPG company is a plus.
• Experience in administrative, analytical, sales support or customer support roles.
• Proficiency in Microsoft Office and familiarity with SharePoint and collaboration tools.

Responsibilities

• Sales contract administration, accounts teamwork, and systems management.
• Trade auditing, deduction analysis, and post-audit workflow.
• Coordinate with distributors and logistics for ongoing support.

Skills

Organization

Time management

Communication

Collaboration

Attention to detail

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

SharePoint

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we're all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Nestlé USA's Coffee & Beverage Division is home to a dynamic portfolio of iconic brands including Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle's Best Coffee. We are committed to delivering growth by elevating everyday moments for consumers while strengthening partnerships with our customers. Our organization thrives on collaboration, agility, and innovation to win in a fast-paced and evolving marketplace.

Position Overview:

The Associate, Customer Account is a key member of the Account Management team, supporting Account Directors and Account Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration.

Responsibilities:

Sales Contract Administration, Account Team Support & Systems Management (50% of Role)

• Administer sales contracts ensuring dates, lead times, pricing, funding amounts, terms, and approvals are complete and accurate.
• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
• Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.

Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)

• Support trade deduction analysis, reconciliation, workflow administration, and documentation in partnership with Account Management and Sales Finance.
• Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management.
• Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed.
• Drive collection of unauthorized deductions and credits while supporting profitable business performance.
• Support customer metric forecasting, off-invoice trade events, planning tool inputs, and alignment between customer and internal systems.
• Reconcile customer forecasts with Nestlé internal forecasts and support new item setup, trade management, and financial reconciliations.

Customer Distributor Support (10% of Role)

• Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets.
• Prepare upcoming-period NRS materials and participate in monthly distributor touchpoints.
• Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.

Qualifications:

• Bachelor's degree preferred, or 1–2 years of relevant professional experience.
• Sales contract experience preferably in a CPG company
• Experience in administrative, analytical, sales support, or customer support
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

Salary:$67,337.10 to$97,848.90 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.