Customer Accounts Team Lead - Credit & Service

Mouser; Mansfield (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Mouser Electronics is a leading global distributor of semiconductors and electronic components, based in Mansfield, Texas. This role leads the Customer Accounts Department, coaching staff, managing workflow, and driving credit processes to meet customer requirements.

The position requires strong analytical and negotiation skills, with experience in credit functions and management of confidential information, within a dynamic, multinational environment.

Qualifications

• Behavioral, Excel and numerical calculation proficiency (80%).
• Ability to make correct decisions from factual data and guidelines.
• Experienced in and highly qualified at all credit functions.
• Strong analytical, problem-solving and negotiation skills with upper management contacts.
• Interpret spreadsheets and reports to determine workflow with Management.
• Training of tracing and business-to-business collections.
• Proficient with Microsoft Office applications (Excel/PowerPoint/Word/Outlook).

Responsibilities

• Develops and maintains productive work teams by coaching staff and new hires in a positive environment.
• Strong verbal and interpersonal communication with customers across all levels of the company.
• Maintain and schedule workflow of Customer Account Reps and cover staff as needed.
• Provide credit services via phone, internet, email, mail and fax; high-volume customer contacts.
• Monitor and approve order releases, new account setups, credit investigations, and daily reports.
• Provide credit information to internal/external customers within deadlines; resolve account issues.

Skills

Behavioral

Excel

Numerical Calculation

Decision making

Communication

Leadership

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Mouser Electronics is a leading global distributor of semiconductors and electronic components, based in Mansfield, Texas. This role leads the Customer Accounts Department, coaching staff, managing workflow, and driving credit processes to meet customer requirements.

The position requires strong analytical and negotiation skills, with experience in credit functions and management of confidential information, within a dynamic, multinational environment.