Customer Account Coordinator

International Paper; West Deptford Township (NJ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan

Paid time off

Job summary

International Paper is seeking a Customer Account Coordinator for its Thorofare, NJ location. The role focuses on delivering top-tier customer service, managing orders, coordinating with production and logistics, and maintaining accurate record-keeping across systems.

Candidates should have 2–5 years of customer service experience, a degree is preferred, and strong proficiency in MS Office and ERP systems. This salaried, full-time position offers growth opportunities within a global packaging

Qualifications

• 2-5 years customer service experience, preferably industry specific and account management.
• Bachelor’s degree preferred.
• Proficiency in MS Office and basic ERP systems.
• Ability to communicate across multiple levels of the organization.
• Strong mathematical and data entry accuracy.

Responsibilities

• Serve as initial contact for Sales and Customer and coordinate across production, management, accounting, shipping, and design.
• Build strong client relationships to influence production planning and service strategies.
• Coordinate with operations and scheduling to ensure on-time deliveries.
• Manage orders: estimating, timelines, entry, follow-up, tracking and billing.
• Maintain accuracy across systems including order entry, requisitions, estimating, and price files.
• Log customer complaints and ensure timely resolution.
• Oversee inventory management including min/max, aging and reconciliation.
• Coordinate vendors and raw materials to meet delivery timelines.

Skills

Microsoft Word

Excel

PowerPoint

Outlook

Problem solving

Communication across levels

Multi-tasking

Customer service

Education

Bachelor's degree preferred

Tools

SAP

HRMS

Kiwi

Job description

Position Title

JOB DESCRIPTION

Customer Account Coordinator

Pay Rate

$48,000 - $64,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location:

33 Phoenix Drive
Thorofare, NJ

The Job You Will Perform

• Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design.
• Developing strong client relationships that provide significant input to production planning and service strategies.
• Working with operations and utilizing the scheduling system to achieve on-time deliveries
• Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status.
• High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files.
• Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer.
• Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product.
• Vendor management and coordination of raw materials to support delivery timelines.

The Qualifications, Skills And Knowledge You Will Bring

• Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook. HRMS, Kiwi, & SAP a plus.
• Excellent problem solving skills.
• Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts.
• The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, estimating and quotations.
• Effectively multi-task and prioritize time and work.
• 2-5 years customer service experience, preferably industry specific and account management. Bachelor’s degree preferred.

About Us

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build

Leadership training, promotional opportunities

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].