Customer Accounts & Service Specialist — Travel 25%

Atlas Roofing Corporation; Clinton (IA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

Atlas Roofing Corporation in Clinton, IA is seeking a Customer Service Specialist to act as the liaison between customers and internal teams, manage orders from placement through shipment and billing, and promote a quality customer experience.

The role requires strong telephone skills and experience with ERP systems such as PeopleSoft and customer relationship management tools like Salesforce. A four-year degree or equivalent manufacturing experience is preferred. Travel about 25% is expected.

Qualifications

• Bachelor's degree preferred or four years' experience in customer account management.
• Experience in manufacturing environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as liaison between internal and external customers to ensure quality service.
• Manage accounts, communicate pricing, process orders through shipment and billing.
• Monitor backorders and coordinate with production and inventory.
• Provide timely updates on lead times and production issues.

Skills

Telephone skills

ERP experience

CRM experience

Customer service knowledge

Interpersonal rapport

Education

Bachelor's degree preferred or 4 years experience in manufacturing customer accounts

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Corporation in Clinton, IA is seeking a Customer Service Specialist to act as the liaison between customers and internal teams, manage orders from placement through shipment and billing, and promote a quality customer experience.

The role requires strong telephone skills and experience with ERP systems such as PeopleSoft and customer relationship management tools like Salesforce. A four-year degree or equivalent manufacturing experience is preferred. Travel about 25% is expected.