Customer Service Specialist - Manufacturing (25% Travel)

Atlas-Roofing-Corporation; Meridian (MS); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life/AD&D/LTD

401k

Flexible Spending Account

Résumé du poste

Atlas Roofing Corporation seeks a Customer Service Specialist in Meridian, MS to serve as the liaison between customers and internal teams, managing orders from placement through shipment and billing. You will monitor backorders, communicate lead times, and support sales with pricing information and dedicated service.

The role requires a four-year degree or equivalent experience in manufacturing customer accounts, strong telephone skills, and proficiency with ERP and CRM tools like PeopleSoft

Qualifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment.
• Excellent telephone skills and professional communication.
• Experience with ERP and CRM software such as PeopleSoft and Salesforce.

Responsabilités

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.

Connaissances

Telephone skills

ERP software

CRM software proficiency

Relationship building

Knowledge of customer service

Formation

Four-year college degree preferred

Outils

PeopleSoft

Salesforce

Description du poste

Atlas Roofing Corporation seeks a Customer Service Specialist in Meridian, MS to serve as the liaison between customers and internal teams, managing orders from placement through shipment and billing. You will monitor backorders, communicate lead times, and support sales with pricing information and dedicated service.

The role requires a four-year degree or equivalent experience in manufacturing customer accounts, strong telephone skills, and proficiency with ERP and CRM tools like PeopleSoft