Manufacturing Customer Service Specialist (25% Travel)

Atlas Roofing Corporation; Meridian (MS); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/AD&D/LTD insurance

401k

Flexible Spending Account

Job summary

Atlas Roofing Corporation, a leading provider of roofing and construction materials, is seeking a Customer Service Specialist for the Meridian, MS facility. You will manage customer relationships, process orders, and coordinate with sales and production to ensure timely delivery and billing accuracy.

The role emphasizes responsive communication, problem solving, and cross-functional collaboration to maintain exceptional customer service levels.

Qualifications

• 4-year college degree preferred, or 4+ years’ customer account management experience in manufacturing.

Responsibilities

• Acts as liaison between internal and external customers and delivers quality service.
• Manages accounts, communicates pricing, responds to requests, resolves complaints, and ensures service quality.
• Handles customer orders from placement through shipment and billing.
• Monitors backorders and communicates lead times to customers.

Skills

Customer account management

ERP software

Salesforce CRM

Telephone skills

Education

Four-year college degree

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Corporation, a leading provider of roofing and construction materials, is seeking a Customer Service Specialist for the Meridian, MS facility. You will manage customer relationships, process orders, and coordinate with sales and production to ensure timely delivery and billing accuracy.

The role emphasizes responsive communication, problem solving, and cross-functional collaboration to maintain exceptional customer service levels.