Customer Accounts Lead: Renewals & Ownership

Aaron's, Inc.; Tucson (AZ); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

HSA and FSA

401(k) with matching

Assistance program

Employee Purchase Program

Job summary

Aaron's, Inc. is seeking a Customer Accounts Manager in Tucson, AZ. The role leads the customer accounts department to drive revenue, handle renewals, and support ownership goals for merchandise.

It requires strong leadership and client-facing skills to guide teams and maintain accurate records. The position offers an hourly wage and incentive pay potential, with a comprehensive benefits package and opportunities for career advancement.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Brand protection

Customer focus

Education

High School diploma, GED or equivalent

Job description

Aaron's, Inc. is seeking a Customer Accounts Manager in Tucson, AZ. The role leads the customer accounts department to drive revenue, handle renewals, and support ownership goals for merchandise.

It requires strong leadership and client-facing skills to guide teams and maintain accurate records. The position offers an hourly wage and incentive pay potential, with a comprehensive benefits package and opportunities for career advancement.