Customer Account Specialist

Commercial Credit Group Inc.; Naperville (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Commercial Credit Group Inc in Naperville, IL is seeking a Customer Account Specialist to service customer needs, build relationships, and support delinquency management.

The role involves analyzing accounts, reconciling balances, coordinating with Accounting, and documenting interactions. Candidate should have 1 year customer relations experience, proficiency with Excel/Word, and strong communication skills; bilingual English/Spanish preferred.

Qualifications

• One year of customer relations experience preferred.
• Proficient in Excel, Microsoft Windows and Word a must.
• The ability to work well independently and resolve customer issues.
• Must have effective negotiation and problem-solving skills.
• Ability to work in a team environment.
• Strong communication, interpersonal, and analytical skills required.
• Bilingual in English and Spanish preferred.

Responsibilities

• Servicing customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections functions on highest-risk accounts with recommendations for resolution which may include repossession and/or potential litigation.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring delinquency ratio within target ranges.
• Coordinate billing with Accounting.
• Skip tracing to obtain updated customer contact information.
• Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in the company database.

Skills

Customer relations

Negotiation

Problem-solving

Teamwork

Communication

Interpersonal skills

Analytical skills

Bilingual English/Spanish

Tools

Excel

Microsoft Windows

Word

Job description

Naperville, IL - onsite

Commercial Credit Group Inc (CCG)

is an independent national commercial equipment finance and leasing company focused on purchase money and refinance transactions in the construction, fleet transportation, waste/environmental and machine tool industries. CCG does equipment financing different than any other lender. We consider the character, collateral and cash flow of the borrower to make our credit decisions, often allowing us to lend money when a bank or captive lender won't. We realize there are ebbs and flows to the business and take the time to listen to the customers' stories. Headquartered in Charlotte, NC, CCG has made NC’s Mid-Market Fast 40 List for the 12th time.

CCG has a Customer Account Specialist position available in its Naperville, IL office. This position has visibility and interaction with senior management and offers career advancement.

Position Responsibilities

• Servicing customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections functions on highest-risk accounts with recommendations for resolution which may include repossession and/or potential litigation.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring delinquency ratio within target ranges.
• Coordinate billing with Accounting.
• Skip tracing to obtain updated customer contact information.
• Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in the company database.

Qualification And Skills

• One year of customer relations experience preferred.
• Proficient in Excel, Microsoft Windows and Word a must.
• The ability to work well independently and resolve customer issues.
• Must have effective negotiation and problem-solving skills.
• Ability to work in a team environment.
• Strong communication, interpersonal, and analytical skills required.
• Bilingual in English and Spanish preferred.

CCG offers an entrepreneurial small company approach to doing business emphasizing customer service and relationships with financial capabilities of a large institution. For more information please visit us at www.commercialcreditgroup.com.