Customer Accounts & Collections Specialist

Commercial Credit Group Inc.; Naperville (IL); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Commercial Credit Group Inc in Naperville, IL is seeking a Customer Account Specialist to service customer needs, build relationships, and support delinquency management.

The role involves analyzing accounts, reconciling balances, coordinating with Accounting, and documenting interactions. Candidate should have 1 year customer relations experience, proficiency with Excel/Word, and strong communication skills; bilingual English/Spanish preferred.

Qualifications

• One year of customer relations experience preferred.
• Proficient in Excel, Microsoft Windows and Word a must.
• The ability to work well independently and resolve customer issues.
• Must have effective negotiation and problem-solving skills.
• Ability to work in a team environment.
• Strong communication, interpersonal, and analytical skills required.
• Bilingual in English and Spanish preferred.

Responsabilités

• Servicing customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections functions on highest-risk accounts with recommendations for resolution which may include repossession and/or potential litigation.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring delinquency ratio within target ranges.
• Coordinate billing with Accounting.
• Skip tracing to obtain updated customer contact information.
• Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in the company database.

Connaissances

Customer relations

Negotiation

Problem-solving

Teamwork

Communication

Interpersonal skills

Analytical skills

Bilingual English/Spanish

Outils

Excel

Microsoft Windows

Word

Description du poste

Commercial Credit Group Inc in Naperville, IL is seeking a Customer Account Specialist to service customer needs, build relationships, and support delinquency management.

The role involves analyzing accounts, reconciling balances, coordinating with Accounting, and documenting interactions. Candidate should have 1 year customer relations experience, proficiency with Excel/Word, and strong communication skills; bilingual English/Spanish preferred.