Customer Accounts Advisor

Aaron's, LLC; Abilene (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to build strong relationships with customers and drive lease agreement renewals. In this dynamic role, you will connect with customers both over the phone and face-to-face, ensuring they are satisfied with their products and guiding them towards ownership. The ideal candidate will possess excellent interpersonal skills, demonstrate empathy, and thrive in a fast-paced environment. If you are passionate about making a difference in customers' lives and enjoy working in a team-oriented atmosphere, this opportunity is perfect for you.

Qualifications

• Strong interpersonal skills and ability to connect with customers.
• Experience in retail or customer service is preferred.

Responsibilities

• Maintain and update customer accounts and document payment appointments.
• Contact customers for lease agreement renewals via phone and home visits.
• Assist in achieving revenue and renewal goals.

Skills

Empathy

Listening

Negotiation

Persuasion

Multi-tasking

Organizational Skills

Education

High School Diploma or Equivalent

Job description

The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.

Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All Aaron’s team members share a passion for making a real difference in customers' lives and creating strong personal connections.

The Work

• Maintain and update customer accounts, including documenting all payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Encourage customers to make timely lease agreement renewal payments.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Certify merchandise in the Quality Assurance Center for returned items.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any additional duties as requested by management.

Requirements

• United States: at least 21 years old, valid driver’s license, and compliance with Driver Qualification Policy, including satisfactory MVR; Canada: at least 18 years old.
• Must meet DOT certification requirements in applicable states.
• Ability to work flexible hours between 8 am and 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.