Customer Accounts Advisor

Ex-MilitaryCareers.com USA; Orlando, Ocala (FL, TX, FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to foster relationships with customers and drive lease agreement renewals. This role emphasizes empathy, communication, and strong organizational skills, allowing you to make a real difference in customers' lives. You'll engage with clients both over the phone and face-to-face, ensuring they are satisfied with their products and services. If you thrive in a dynamic environment and enjoy helping others, this position offers a rewarding opportunity to grow your career while making meaningful connections.

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Preferred: Two years of retail/customer service experience.

Responsibilities

• Maintain and update customer accounts with accurate documentation.
• Contact customers for lease agreement renewals via home visits and calls.
• Support merchandise returns and guest deliveries as directed.

Skills

Empathy

Listening

Negotiation

Multi-tasking

Organizational Skills

Persuasion

Education

High School diploma or equivalent

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.75 - $13.50

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain things clearly, and handle difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. Like all Aaron's team members, they share our purpose and passion for making a real difference in others' lives and the rewards of creating strong personal connections for life.

The Work

• Maintain and update customer accounts, including accurate documentation of all payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed by management.
• Ensure merchandise is cleaned and certified in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other duties reasonably requested by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and compliant with the Driver Qualification Policy, including a satisfactory MVR; in Canada, at least 18 years old.
• Meet DOT certification requirements in applicable states.
• Ability to work varying hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with a dolly.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively in a store environment.
• Proper telephone etiquette.
• Uphold Aaron's brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.