Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Abilene, Town of Texas, Grand Junction (TX, WI, CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an industry leader in the lease-to-own retail sector as a Customer Account Advisor. This role is vital in building customer relationships, driving payment collections, and ensuring satisfaction. You'll thrive in a team-oriented environment that values recognition and offers competitive pay. With opportunities for career growth and a comprehensive benefits package, this position is more than just a job—it's a chance to make a meaningful impact in the lives of others. If you're passionate about customer service and eager to help others, this is the perfect opportunity for you.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program with Discounts

401(k) Plan with Contribution Matching

Paid Time Off

Life and Disability Insurance

Medical, Dental, and Vision Insurance

Paid Paternal Leave

Pay on Demand

Qualifications

• At least 21 years old with a valid state Driver’s License.
• Two years of retail/customer service experience preferred.

Responsibilities

• Maintain updated customer information and document payment appointments.
• Direct contact with customers for lease agreement renewals.
• Assist in achieving revenue and renewal goals.

Skills

Customer Service

Communication Skills

Multi-tasking

Negotiation Skills

Organizational Skills

Empathy

Education

High School Diploma or Equivalent

Job description

C1907 - Abilene, 2102 N 1St St, Abilene, Texas, United States of America Req #66797

Thursday, May 8, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.

Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status. Pay range is indicative and may be adjusted based on various factors. Pay within the range depends on education, experience, performance, and organizational needs.**

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our mission is to positively influence people’s lives through our products and services. We are committed to diversity and inclusion and are an equal opportunity employer. For accommodations during the recruitment process, contact [e-mail].

Aaron’s is an Equal Opportunity Employer.