Customer Accounts Advisor

Aaron's; Abilene (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Customer Accounts Advisor, der eine Schlüsselrolle im Kundenbeziehungsmanagement spielt. In dieser spannenden Position sind Sie dafür verantwortlich, die Zufriedenheit der Kunden zu gewährleisten und die Erneuerung von Leasingverträgen zu fördern. Sie werden sowohl telefonisch als auch persönlich mit Kunden interagieren und dabei helfen, ihre Ziele zu erreichen. Mit einem starken Fokus auf Empathie und Kommunikation sind Sie Teil eines dynamischen Teams, das sich leidenschaftlich für den Erfolg seiner Kunden einsetzt. Wenn Sie eine Karriere mit Sinn suchen, ist dies die ideale Gelegenheit für Sie.

Benefits

Sonn- und Feiertags frei

Mitarbeiterunterstützungsprogramme

Wellness-Programme

Studiengebührenrückerstattung

401(k) mit Matching

Bezahlte Freizeit (Urlaub, Krankheit, Feiertage)

Versicherung (Leben, Invalidität, Gesundheit, Zahnmedizin, Sehkraft)

Bezahlter Elternurlaub

Zahlung auf Anfrage

Qualifications

• Mindestens 21 Jahre alt mit gültigem Führerschein.
• Bevorzugt: Zwei Jahre Erfahrung im Einzelhandel oder Kundenservice.

Responsibilities

• Kundenkonten pflegen und aktualisieren.
• Kunden kontaktieren, die ihre Leasingverträge nicht erneuert haben.

Skills

Empathie

Multitasking

Verhandlungsfähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Education

High School Diplom oder gleichwertig

Tools

Computerkenntnisse

Job description

Customer Accounts Advisor C1907 - Abilene, 2102 N 1St St, Abilene, Texas, United States of America Req #66797 Thursday, May 8, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.

Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors connect well with people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All Aaron’s team members share our purpose and passion for making a difference in others’ lives and creating strong personal connections.

The Work

1. Maintain and update customer accounts, including accurate documentation of payment appointments.
2. Contact customers who have not renewed their lease agreements via home visits and phone calls.
3. Encourage timely lease agreement renewal payments by explaining benefits.
4. Assist in achieving revenue and renewal goals set by the Customer Account Manager.
5. Support merchandise returns and guest deliveries as directed.
6. Certify merchandise in the Quality Assurance Center for returned items.
7. Complete weekly vehicle maintenance and route sheets daily.
8. Load, secure, and protect products in the company vehicle.
9. Operate company vehicle safely.
10. Assist the Sales Team as needed.
11. Perform any other duties reasonably requested by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and meet the Company’s Driver Qualification Policy, including a satisfactory MVR. In Canada, at least 18 years old.
• Must meet DOT certification requirements for applicable states.
• Ability to work varying hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail or customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy, multitasking ability, and professional appearance.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Proficient computer skills.

Aaron’s Total Rewards

We value our team members and offer career training, performance incentives, advancement opportunities, and a comprehensive benefits package including:

• Sundays off
• Employee assistance and purchase programs
• Well-being programs
• Tuition reimbursement
• Employee Resource Groups
• 401(k) with matching
• Paid time off (vacation, sick, holidays)
• Insurance (life, disability, health, dental, vision)
• Paid paternal leave
• Pay on Demand

Note: Benefits vary based on employment status. Pay ranges are estimates and may vary depending on various factors.

About Aaron’s

We offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the US and Canada. We’re committed to making a positive impact on our customers and team members. Join us if you want to make a difference.

Aaron’s is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to protected classes. Candidates needing accommodations should contact [emailprotected].

Aaron’s is an Equal Opportunity Employer.

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Other details

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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