Client HR Consultant-Account Manager

ADP; Town of Texas (WI); Remote; USD 57,000 - 117,000; Full time

Job summary

Join a forward-thinking company as a Human Resources Consultant-Account Manager, where you will leverage your HR expertise to solve critical business challenges for clients. This role emphasizes building strong relationships and delivering exceptional client service in a dynamic environment. With award-winning training and a culture of collaboration, you will thrive while contributing to a company that values inclusion and personal growth. If you're ready to make a meaningful impact and enjoy a fulfilling career, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

Matched Retirement Savings

Paid Volunteer Time Off

Short-and Long-Term Disability

Personal Days & Vacation

Charitable Contribution Match

Holidays

Qualifications

• 5-8 years in account management or HR environment.
• Strong interpersonal skills and ability to exceed client expectations.

Responsibilities

• Serve as an HR expert to clients and resolve complex issues.
• Communicate effectively to exceed client expectations.

Skills

Account Management

Human Resources

Client Communication

Problem Solving

Metrics Driven Mindset

Education

HR Certification

Business Administration Degree

Job description

ADP is hiring a Human Resources Consultant-Account Manager in Houston, TX

+ Are you ready to join a company offering career advancement opportunities throughout your career journey?

+ Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

+ Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Research, Troubleshoot, and Resolve: You will serve as an HR expert to ADP's clients and support ADP's most complex products/technologies. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions.
• Communicate and Exceed Client Expectations: You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
• Provide Recommendations and Educate: You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

TO SUCCEED IN THIS HOMESHORED ROLE: Required Qualifications

• At least 5-8 years of professional account management experience or equivalent experience as a practitioner in a systems-related organization
• At least 5-8 years of experience in a human resources environment, with proven ability to produce positive results
• Metrics driven mindset a must
• Comfortable traveling to Houston Metro to see clients highly necessary

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• HR Certification or willing to pursue in the first year
• Business Administration or an HR degree a plus

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $57,100.00 - $116,100.00 / Year

About ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx).

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.