Customer Accounts Advisor

Ex-MilitaryCareers.com USA; Orlando, Fort Myers (FL, TX, FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to foster strong relationships with customers and drive lease agreement renewals. This role involves managing customer accounts, promoting timely payments, and supporting merchandise returns. Ideal candidates will have a passion for customer service, excellent communication skills, and the ability to multitask effectively. Join a team dedicated to making a positive impact in customers' lives while enjoying a dynamic work environment that values personal connections and professional growth.

Qualifications

• Must be at least 21 years old with a valid driver's license.
• Preferred: Two years of retail/customer service experience.

Responsibilities

• Manage and update customer accounts and document payment appointments.
• Contact customers for lease agreement renewals via home visits and calls.
• Assist the Customer Account Manager in achieving revenue goals.

Skills

Empathy

Listening

Negotiation

Persuasion

Multi-tasking

Organizational Skills

Education

High School diploma or equivalent

Job description

Customer Accounts Advisor

Hiring Range: $13.75 - $14.50

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain concepts clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All Aaron's team members share a passion for making a difference in customers' lives and creating lasting personal connections.

The Work

• Manage and update customer accounts, maintaining accurate information and documenting all payment appointments.
• Contact customers who have not renewed their lease agreements, via home visits and phone calls.
• Promote the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Ensure merchandise is cleaned and certified in the Quality Assurance Center.
• Maintain weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any additional duties as requested by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver's license and meet the company's Driver Qualification Policy, including a satisfactory MVR; in Canada, at least 18 years old.
• Must meet DOT certification requirements in applicable states.
• Ability to work varying hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• Energetic with the ability to multitask effectively across store functions.
• Proper telephone etiquette.
• Uphold Aaron's brand and protect company assets.
• Maintain a professional appearance.
• Proficient in computer skills.