Customer Success Associate- Sales Support

Stevens Transport INC.; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Stevens Transport INC. in Dallas, TX is seeking a Customer Account Management Coordinator to support both our sales and customer service teams, building relationships with new and existing accounts.

You will book loads, assign shipment details to drivers, schedule pickups and deliveries, and track shipments to resolve issues while maintaining accurate data. Strong communication and Excel skills are essential in a deadline-driven environment.

Qualifications

• 1 year of customer service experience.
• Proficient in Microsoft Excel; proficiency will be tested.
• Strong verbal and written communication skills.
• Highly organized with accurate data entry skills.
• Experience with scheduling and handling shipments.

Responsibilities

• Communicate with customers internally and externally.
• Book loads and enter orders from customers.
• Assign shipment details to shipments so they can be assigned to drivers.
• Schedule pick-up and delivery appointments for outbound shipments.
• Track and trace shipments; monitor freight in transit and resolve scheduling conflicts.
• Heavy data entry and reporting; compile spreadsheet reports.
• Cross-reference driver bills of lading for accurate documentation and payroll.
• Research proofs of delivery.

Skills

Customer service

Communication skills

Excel proficiency

Data entry

Organized

Education

Associate degree preferred

Tools

AS/400

Job description

Department:OperationsJob Description:JOB SUMMARY: We are hiring a Customer Account Management Coordinator to support both our sales and customer service teams to build customer relationships with new and existing accounts. You'll be responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking, tracing and resolving any issues with freight delivery.JOB DESCRIPTION:Key Responsibilities:Communicating internally and externally with customersBooking loads and entering orders from customersAssigning details to shipments so they can be assigned to driversScheduling pick-up and delivery appointments for outbound shipmentsTracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loadsHeavy data entry and reporting & compiling spreadsheet reports and heavy data inputReceiving and cross-referencing driver bills of lading for accurate documentation and payrollResearching proofs of deliveryQUALIFICATIONS:Minimum Qualifications:1 year of customer service experiencePossess excellent oral, written and interpersonal communication skills Meet and exceed customer needs and expectations by providing impeccable serviceExcellent computer skills and proficiency in Microsoft Excel (will be tested)Extremely organized proficient and accurate data entry skillsPreferred Qualifications:Associates degree preferredTransportation or supply chain industry backgroundSome familiarity with AS/400 operating systemAbility to communicate effectivelyAbility to multi-task, prioritize, quickly process information for a deadline-driven environmentHigh degree of initiative and independent executionAbility to handle high volumes of inbound and outbound email and callsPassion for working with peopleAbility to thrive in a deadline-driven environment and be able to multi-task and juggle prioritiesMedical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.Workshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.