Customer Account Strategist

Silgan Dispensing; Jeffreys (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Silgan Dispensing is seeking a proactive Customer Account Specialist who builds strong client relationships, ensures orders run smoothly, and owns the post-sale experience.

You will manage full account lifecycles, forecast demand, coordinate with Manufacturing and Sales, and travel to visit key customers as needed.

A BA or equivalent and 3–5 years in customer account management or supply chain are preferred; Excel, CRM, and collaboration are essential.

Qualifications

• 3-5 years of experience in customer account management, supply chain, operations, or commercial support.
• Strong communicator with excellent interpersonal, written, and verbal skills.
• Advanced skills in Excel, CRM platforms, and Google Workspace.
• Bachelor's degree or equivalent experience (BA in Business, Supply Chain, or related field a plus).

Responsibilities

• Own the full lifecycle of assigned accounts—monitor order trends, forecast demand, manage inventory needs, and process accurate orders.
• Maintain detailed account profiles and product files for seamless service.
• Serve as the day-to-day point of contact for customers, strengthening trust and resolving challenges.
• Recommend process improvements to drive service excellence and on-time delivery.
• Partner with Manufacturing and Sales to align on timelines, production priorities, and account growth.

Skills

Account management

Customer service

CRM

Excel

Google Workspace

Relationship building

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Excel

Google Workspace

Job description

Silgan Dispensing is seeking a proactive Customer Account Specialist who builds strong client relationships, ensures orders run smoothly, and owns the post-sale experience.

You will manage full account lifecycles, forecast demand, coordinate with Manufacturing and Sales, and travel to visit key customers as needed.

A BA or equivalent and 3–5 years in customer account management or supply chain are preferred; Excel, CRM, and collaboration are essential.