Customer Account Specialist — Manufacturing Growth

Saint--gobain; Garden Grove (CA); On-site; USD 56,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Saint-Gobain in Garden Grove, CA, seeks a Customer Account Specialist to own end-to-end customer lifecycle for designated accounts. You will support quotations, pricing administration, and cross-functional coordination with Sales and Marketing to ensure accurate data and timely responses.

The role emphasizes handling high-volume orders, detailed contract review, and proactive customer support to drive repeat business in a manufacturing setting.

Qualifications

• High School Diploma required.
• Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred;

Responsibilities

• Process sales orders from customer purchase orders with precise contract review and accurate system entry.
• Serve as first-line resource for complex inquiries via phone and email, including lead-time estimates, product availability, and shipping updates.
• Manage billing discrepancies, chargebacks, and escalations, partnering with internal teams to provide swift solutions.

Skills

Customer service

Pricing management

Analytical skills

Multitasking

Education

Associates/Bachelor's in Business or related field

Job description

Saint-Gobain in Garden Grove, CA, seeks a Customer Account Specialist to own end-to-end customer lifecycle for designated accounts. You will support quotations, pricing administration, and cross-functional coordination with Sales and Marketing to ensure accurate data and timely responses.

The role emphasizes handling high-volume orders, detailed contract review, and proactive customer support to drive repeat business in a manufacturing setting.