Customer Account Specialist - Manufacturing, CPS

Saint--gobain; Garden Grove (CA); On-site; USD 56,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Saint-Gobain in Garden Grove, CA, seeks a Customer Account Specialist to own end-to-end customer lifecycle for designated accounts. You will support quotations, pricing administration, and cross-functional coordination with Sales and Marketing to ensure accurate data and timely responses.

The role emphasizes handling high-volume orders, detailed contract review, and proactive customer support to drive repeat business in a manufacturing setting.

Qualifications

• High School Diploma required.
• Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred;

Responsibilities

• Process sales orders from customer purchase orders with precise contract review and accurate system entry.
• Serve as first-line resource for complex inquiries via phone and email, including lead-time estimates, product availability, and shipping updates.
• Manage billing discrepancies, chargebacks, and escalations, partnering with internal teams to provide swift solutions.

Skills

Customer service

Pricing management

Analytical skills

Multitasking

Education

Associates/Bachelor's in Business or related field

Job description

Customer Account Specialist - Manufacturing, CPS

Customer Account Specialist, Manufacturing, Garden Grove, CA $27.00 - $38.00 per hour M-F 8:00am - 5:00pm.

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Account Specialist is designed to manage the unique demands of high-volume customer accounts, serving as a strategic partner in customer operations. The Specialist will own the end-to-end customer lifecycle for designated accounts and proactively coordinate cross-functional efforts to meet evolving customer expectations in a fast-paced, high-impact environment. Implementation of quotations and administration of pricing following established pricing guidelines and in close coordination with Customer Success Manager. Support Sales and Marketing with information for feasibility, pricing, sales history, order status and other data required for effective operation of these functions.

• Process sales orders from customer purchase orders with precise contract review, compliance validation, and accurate system entry.
• Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates. Maintain a deep understanding of customer-specific requirements and operational nuances to tailor support and drive repeat business.
• Manage billing discrepancies, chargebacks, and last-minute escalations, partnering with internal teams to provide swift, effective solutions. Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates.

Is this job for you ?

Required Skills & Experience:

High School Diploma required.

Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred;

3+ years experience customer service, sales and/or pricing management working in manufacturing environment is required

Strong analytical and problem-solving skills required

Strong organizational skills with the ability to multitask

A little more about us

Saint-Gobain's innovations touch almost every major industry around the world. Within its Omniseal division, teams are solving critical problems for customers.

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.

With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.

Join Us at Saint-Gobain. Together, we'll create the World into a Better Home!

Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the local pay range for this position, which is $27.00 to $38.00 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/an annual bonus. The targeted bonus amount can be up to 10% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs./week * 52wks)) for this position, is $61,776 to $86,944. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
  • Medical, Prescription Drug, Vision, and Dental Insurance
  • Healthcare Saving Account and Flexible Spending Account options
  • LiveWell Wellness Program
  • Employee Assistance Program (EAP)
  • Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
  • 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
  • Company-provided Life Insurance, AD&D, Short-Term Disability
  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
  • Commuter Benefits
  • Group Legal
  • Identity Theft Protection
  • Auto and Home Insurance
  • Pet Insurance and Discounts
  • Back-up Child & Elder Care
  • PerkSpot Employee Discount Program

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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