Client Relations & Account Specialist

Alphabe Insight Inc; Chicago (IL); On-site; USD 43,000 - 50,000; Full time

Job summary

Entertainment Travel Associates in Chicago is seeking a personable and detail-oriented Customer Account Representative to help build strong customer relationships and support account-related inquiries. Training and professional development opportunities are available for candidates who want to grow their customer relationship and account management skills.

Responsibilities include assisting customers with general inquiries, explaining products and account procedures, and maintaining accurate

Qualifications

• Strong interpersonal and verbal communication skills.
• Customer-focused attitude and professional demeanor.
• Good organizational skills and attention to detail.
• Ability to handle inquiries thoughtfully and identify practical solutions.
• Dependable, adaptable, and comfortable working collaboratively.
• Previous account management or customer service experience is a plus but not required.

Responsibilities

• Assist customers with general account inquiries and service-related questions.
• Explain available products, services, and account procedures clearly and professionally.
• Build positive relationships through consistent and attentive customer interactions.
• Help identify customer needs and recommend appropriate options.
• Maintain accurate account information and follow established procedures.
• Coordinate with relevant team members to address customer concerns.
• Support customer satisfaction and retention initiatives.

Skills

Interpersonal skills

Verbal communication

Customer-focused

Organizational skills

Job description

Entertainment Travel Associates in Chicago is seeking a personable and detail-oriented Customer Account Representative to help build strong customer relationships and support account-related inquiries. Training and professional development opportunities are available for candidates who want to grow their customer relationship and account management skills.

Responsibilities include assisting customers with general inquiries, explaining products and account procedures, and maintaining accurate