Customer Account Specialist - Chemical Distribution Growth

Astrix Inc.; Webster (TX); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Holiday

PTO

401K matching

Job summary

Astrix Inc. in Webster, TX seeks a Customer Account Specialist to manage dedicated customer portfolios and ensure exceptional service from order intake to delivery.

The role emphasizes building strong client relationships, resolving issues, and coordinating with internal teams in a chemical distribution environment. 3+ years in B2B customer service is preferred, with SAP/Salesforce a plus.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.
• 3+ years of customer service experience managing a customer portfolio.
• 3+ years of B2B customer service experience.
• Strong communication, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• SAP and Salesforce experience a plus.
• Chemical distribution or industry experience preferred.

Responsibilities

• Manage an assigned customer portfolio and build strong, long-term relationships.
• Serve as the primary customer contact and advocate for customer needs.
• Coordinate and monitor customer orders and resolve service issues.
• Partner with internal teams to ensure customer commitments are met.
• Make decisions that balance customer satisfaction and business objectives.
• Follow company safety, compliance, and code of conduct requirements.

Skills

Customer relationship management

Communication skills

Problem solving

Relationship-building

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Microsoft Word

Excel

Outlook

SAP

Salesforce

Job description

Astrix Inc. in Webster, TX seeks a Customer Account Specialist to manage dedicated customer portfolios and ensure exceptional service from order intake to delivery.

The role emphasizes building strong client relationships, resolving issues, and coordinating with internal teams in a chemical distribution environment. 3+ years in B2B customer service is preferred, with SAP/Salesforce a plus.