Customer Account Partner-

Astrix Inc.; Webster (TX); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Holiday

PTO

401K matching

Job summary

Astrix Inc. in Webster, TX seeks a Customer Account Specialist to manage dedicated customer portfolios and ensure exceptional service from order intake to delivery.

The role emphasizes building strong client relationships, resolving issues, and coordinating with internal teams in a chemical distribution environment. 3+ years in B2B customer service is preferred, with SAP/Salesforce a plus.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.
• 3+ years of customer service experience managing a customer portfolio.
• 3+ years of B2B customer service experience.
• Strong communication, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• SAP and Salesforce experience a plus.
• Chemical distribution or industry experience preferred.

Responsibilities

• Manage an assigned customer portfolio and build strong, long-term relationships.
• Serve as the primary customer contact and advocate for customer needs.
• Coordinate and monitor customer orders and resolve service issues.
• Partner with internal teams to ensure customer commitments are met.
• Make decisions that balance customer satisfaction and business objectives.
• Follow company safety, compliance, and code of conduct requirements.

Skills

Customer relationship management

Communication skills

Problem solving

Relationship-building

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Microsoft Word

Excel

Outlook

SAP

Salesforce

Job description

Pay Rate Low: 23.00 | Pay Rate High: 23.00

Exciting Customer Account Specialist Opportunity!

Join a financially strong, growth-focused leader in the chemical and ingredient distribution industry. We’re looking for a Customer Account Specialist who enjoys building customer relationships, solving problems, and playing a key role in delivering exceptional service. This is an opportunity to join an established organization supporting diverse industries including paints, coatings, lubricants, and more, with opportunities to grow and make an impact.

Location: Webster, TX

Pay 23.00 per hour

Benefits: Medical, Dental, Holiday, PTO 401K matching

Contract: 6 Months contract to hire

We are seeking an experienced Customer Account Specialist to serve as the primary day-to-day contact for assigned customers. This role is responsible for delivering an excellent customer experience, managing customer relationships, and supporting order activities from start to finish.

The CAS partners with internal teams to resolve issues, meet customer needs, and make decisions that support both customer satisfaction and company goals. This is a great opportunity to expand your knowledge of chemical distribution and grow within the organization.

Responsibilities

• Manage an assigned customer portfolio and build strong, long-term relationships.


• Serve as the primary customer contact and advocate for customer needs.


• Coordinate and monitor customer orders and resolve service issues.


• Partner with internal teams to ensure customer commitments are met.


• Make decisions that balance customer satisfaction and business objectives.


• Follow company safety, compliance, and code of conduct requirements.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.


• 3+ years of customer service experience managing a customer portfolio.


• 3+ years of B2B customer service/service management experience.


• Strong communication, problem-solving, and relationship-building skills.


• Proficiency with Microsoft Word, Excel, and Outlook.


• SAP and Salesforce experience a plus.


• Chemical distribution or industry experience preferred.

This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!