Customer Account Specialist

Astrix Inc.; Morrisville (Bucks County); On-site; USD 28,000 - 32,000; Full time

Job summary

Astrix Inc. in Morrisville, PA is seeking a Customer Account Specialist to support customer relationships and oversee order activities in a fully onsite environment.

This contract-to-hire role focuses on resolving issues and coordinating with internal teams to meet customer needs. The ideal candidate will have 3+ years of B2B customer service experience, strong communication skills, and proficiency with MS Word, Excel, Outlook; SAP and Salesforce experience is a plus.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 3+ years of customer service experience managing a dedicated customer portfolio.
• 3+ years of B2B customer service/account management experience preferred.
• Proven ability to build and maintain successful customer relationships.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• SAP and Salesforce experience preferred.
• Experience in distribution and/or the chemical industry is a plus.
• Strong problem-solving, organization, and customer service skills.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build and maintain strong, long-term customer relationships.
• Act as a customer advocate while supporting company products and services.
• Oversee customer orders and ensure key deliverables are met.
• Resolve customer questions and issues while maintaining a high level of service.
• Make decisions that support customer satisfaction and company financial objectives.
• Work closely with internal teams to ensure orders and customer needs are handled efficiently.
• Follow company standards for safety, compliance, and code of conduct.

Skills

Customer service

B2B account management

Relationship building

Communication

Problem solving

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

SAP

Salesforce

Job description

We are hiring Customer Account Speciaistto support customer relationships and ensure a high-quality customer experience within the chemical distribution industry. This role serves as a primary day-to-day customer contact, overseeing order activities, resolving issues, and partnering with internal teams to meet customer needs.

Location:Morrisville, PA 19067 (fully onsite)
Pay: $20–$23/hour
Type: Contract-to-Hire

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build and maintain strong, long-term customer relationships.
• Act as a customer advocate while supporting company products and services.
• Oversee customer orders and ensure key deliverables are met.
• Resolve customer questions and issues while maintaining a high level of service.
• Make decisions that support customer satisfaction and company financial objectives.
• Work closely with internal teams to ensure orders and customer needs are handled efficiently.
• Follow company standards for safety, compliance, and code of conduct.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.
• 3+ years of customer service experience managing a dedicated customer portfolio.
• 3+ years of B2B customer service/account management experience preferred.
• Proven ability to build and maintain successful customer relationships.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• SAP and Salesforce experience preferred.
• Experience in distribution and/or the chemical industry is a plus.
• Strong problem-solving, organization, and customer service skills.