Customer Account Specialist

menasha; Neenah (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Menasha Corporation in Wisconsin (Neenah) is seeking a Customer Account Manager to own assigned portfolios and drive order fulfillment. You will coordinate across Operations, Planning, Supply Chain, Sales, and Finance to meet customer commitments and resolve issues.

You will manage inquiries, process orders, maintain data integrity, and support pricing requests while building strong customer relationships in a fast-paced environment.

Qualifications

• 2-5 years in customer service or order management.
• Experience with ERP systems and Excel.
• Prior display/graphic/packaging or related industry experience preferred.
• Associate degree preferred.

Responsibilities

• Own assigned customer portfolios and commitments; primary point of accountability for execution.
• Serve as primary contact for customer requirements and inquiries; coordinate with multiple internal groups.
• Make independent decisions on order management and routine issue resolution.
• Process customer orders and maintain accurate customer data.
• Coordinate commitments with Operations, Planning, Supply Chain, Sales, and Finance.
• Support pricing requests and account maintenance activities.
• Monitor commitments and mitigate risks to service objectives.
• Communicate order status and delivery updates to customers and internal stakeholders.

Skills

Customer relationship management

Customer service

ERP systems

Microsoft Excel

SharePoint

Order management

Inventory management

Data integrity

Data accuracy

Cross-functional coordination

Education

High school diploma or equivalent

Associate degree preferred

Tools

ERP systems

Microsoft Excel

SharePoint

Job description

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

Independently owns assigned customer portfolios and customer commitments, serving as the primary point of contact for customer requirements, order execution, and issue resolution. Applies knowledge of customer account management processes and the end-to-end order fulfillment process to balance customer expectations with operational capabilities. Coordinates activities across internal business functions, proactively identifies risks, resolves routine issues independently, and drives execution of customer commitments to support customer satisfaction and business objectives.

Essential Job Functions

The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Independently owns assigned customer portfolios and customer commitments and serves as the primary point of accountability for customer execution, issue resolution, and fulfillment of customer requirements.
• Serves as the primary point of contact for customer requirements, inquiries, account activity, and service-related communications, coordinating activities across multiple customer and internal stakeholder groups.
• Makes independent decisions regarding customer account execution, order management activities, and routine issue resolution while balancing customer expectations with operational capabilities.
• Processes customer orders and maintains accurate customer, account, and system information.
• Coordinates customer commitments through effective communication and collaboration with Operations, Planning, Supply Chain, Sales, Finance, and other internal partners.
• Applies knowledge of the end-to-end order fulfillment process to support effective execution of customer requirements.
• Monitors customer commitments, proactively identifies service, inventory, operational, and customer risks, and coordinates actions to mitigate impacts to customer requirements and business objectives.
• Independently resolves routine customer, operational, inventory, invoice, and order-related issues.
• Communicates order status, delivery updates, inventory concerns, and issue resolution activities with customers and internal stakeholders.
• Supports pricing requests, customer documentation requirements, and account maintenance activities.
• Monitors inventory and collaborates with internal teams to support customer fulfillment requirements and inventory management objectives.
• Maintains customer and order data to ensure accuracy, completeness, and data integrity.
• Prepares and reviews required reports and business information.
• Participates in continuous improvement initiatives that improve customer experience, service performance, and operational effectiveness.
• Owns fulfillment of customer requirements through proactive communication, effective cross-functional coordination, issue resolution, and management of customer account activities.

Education & Experience Requirements

High school diploma or equivalent required; Associate's degree preferred.

2-5 years of customer service, customer account management, supply chain, order management, or related experience required.

Prior display, graphic, packaging, manufacturing, or related industry experience preferred.

Experience with ERP systems, customer management systems, Microsoft Excel, SharePoint, and other business applications preferred.

Knowledge, Skills & Abilities

• Strong customer relationship management and customer service skills.
• Knowledge of customer account management, order fulfillment, inventory management, and customer support processes.
• Ability to independently manage customer portfolios, customer commitments, priorities, and issue resolution activities.
• Ability to build positive relationships with customers and internal business partners.
• Strong attention to detail and commitment to data accuracy, data integrity, and process compliance.
• Ability to effectively utilize ERP systems, customer management systems, reporting tools, Microsoft Excel, SharePoint, and other business applications.
• Ability to independently prioritize work, make sound business decisions, and manage customer commitments in a fast-paced environment.
• Ability to understa