Strategic Account Manager

US_ORB_4000 ORBIS Corporation; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

ORBI S Corporation seeks a Strategic Account Manager to drive profitable growth and strategic partnerships, focusing on Amazon solutions and cross-functional leadership across service, manufacturing, and supply chain activities.

The role requires strong commercial leadership, contract management, and the ability to lead cross-functional teams to deliver reusable packaging and related supply chain solutions. 50–75% travel is expected to support on-site meetings.

Qualifications

• Bachelor’s Degree level required; Master’s degree preferred or equivalent experience.
• 10+ years of experience in account management and managing large national accounts.

Responsibilities

• Develop and execute strategic account plans to drive revenue, profitability, customer retention and market share expansion.
• Build and maintain Senior Manager-level relationships within Amazon.
• Lead enterprise selling efforts across ORBIS product and service offerings.
• Negotiate and administer customer contracts and commercial agreements.
• Provide operational leadership for service delivery, manufacturing support, and supply chain performance.

Skills

Account management

Relationship management

Strategic selling

Negotiation

Education

Bachelor’s Degree

Master’s Degree

Job description

About Us (and Our Exciting Future)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here. Join us and become part of the power behind possible.

About The Opportunity

The Strategic Account Manager is responsible for driving profitable growth, strategic customer partnerships, and operational excellence across ORBIS Amazon solutions. This role serves as a senior leader for Amazon while providing oversight and alignment of service, manufacturing, supply chain, and operational activities that support customer success. The Strategic Account Manager develops and executes account growth strategies, negotiates complex commercial agreements, leads enterprise-level customer engagements, manages implementation and expansion initiatives, and ensures operational performance meets customer and ORBIS expectations. This individual serves as a senior liaison between customers and ORBIS, ensuring alignment of customer objectives, service execution, manufacturing capabilities, and long-term business strategy. The role requires strong commercial leadership, operational acumen, contract management expertise, and the ability to lead cross-functional teams in delivering innovative reusable packaging and supply chain solutions.

Key Duties and Responsibilities

1. Develop and execute strategic account plans to drive revenue growth, profitability, customer retention, and market share expansion of products and services.
2. Build and maintain Senior Manager-level relationships within Amazon.
3. Serve as the initial escalation point and customers advocate for all services related issues, opportunities, and initiatives.
4. Lead customer business reviews, strategic planning sessions, and support executive level presentations.
5. Establish a thorough understanding of customer business strategies and identify opportunities where ORBIS can deliver measurable value.
6. Lead enterprise selling efforts across ORBIS product and service offerings.
7. Collaborate with Business Development, Product Management, and Regional Sales teams to identify and pursue growth opportunities.
8. Maintain awareness of industry trends, market dynamics, and competitive activity to strengthen ORBIS market position.
9. Lead the development, review, negotiation, execution, renewal, and administration of customer contracts and commercial agreements.
10. Support all Request for Proposal (RFP), Request for Information (RFI), and Request for Quotation (RFQ) activities, including strategy development, solution design, proposal writing, pricing coordination, and executive presentations.
11. Negotiate service agreements, supply agreements, manufacturing agreements, pricing structures, terms and conditions, and performance-based contracts.
12. Partner with Legal, Finance, and Operations teams to ensure contractual compliance, risk mitigation, and profitability objectives are achieved.
13. Develop and implement commercial strategies that maximize customer value while protecting ORBIS interests.
14. Provide operational leadership and strategic oversight for customer service execution, manufacturing support, supply chain performance, and service delivery initiatives.
15. Partner with manufacturing, operations, and supply chain teams to ensure operational capabilities align with customer requirements and growth strategies.
16. Monitor operational KPIs, inventory performance, asset utilization, service levels, manufacturing capacity, and continuous improvement initiatives.
17. Lead customer implementations, new program launches, network expansions, and operational transitions.
18. Facilitate alignment between customer expectations, operational execution, and ORBIS strategic objectives.
19. Serve as a member of the ORBIS leadership team and actively contribute to strategic planning and organizational growth initiatives.
20. Perform other duties as assigned.

Education and Certification

Bachelor’s Degree Level Desired Master’s Degree Description Relevant experience may be considered in lieu of education.

Work Experience Required

10+ years of experience in account management Experience managing large national accounts and complex customer relationships undefined.

Desired Experience

• within a reusable packaging company
• Manufacturing or operations leadership experience
• Retail Supply chain or e-commerce experience

Additional Knowledge, Skills, and Abilities

• Strategic business and financial acumen.
• Senior level relationship management and customer engagement.
• Advanced contract management and commercial negotiation skills.
• Experience writing, leading, and managing RFP/RFI/RFQ responses.
• Deep understanding of supply chain, manufacturing, logistics, and service operations.
• Strong leadership and team development capabilities.
• Exceptional communication, presentation, and influencing skills.
• Consultative and solution-based selling expertise.
• Strong analytical, financial, and decision-making abilities.
• Proven ability to lead cross-functional teams and large-scale initiatives.
• Continuous improvement mindset with focus on operational excellence.
• Ability to work effectively in high-pressure and ambiguous environments.
• Strong customer focus and commitment to delivering value.
• Availability outside normal business hours as business needs require.
• Demonstrated commitment to ORBIS values and culture.

Travel Requirements

Travel is required to support on-site meeting activities, including overnight stays and extended work hours during meetings. 50-75% travel is expected. Valid driver's license required/motor vehicle report required #ORBIS

Company Overview

Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you’ll have opportunities to grow. The possibilities are endless. The power is yours!

Equal Opportunity Employer

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

Culture and Values

Our culture, based on a history of family ownership, encourages employees to create, collaborate, support communities, and build meaningful careers. We believe there’s strength in diversity and that our people are the power behind possible®. Equity, inclusion and diversity, workplace safety, and sustainability are values that are woven into the fabric of everything we do.

Let us know you’re interested in our company by joining our Talent Community and have two-way communication with our recruiters.