Customer Account Specialist

Signarama Fond du Lac, WI; Menomonee Falls (WI); On-site; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading signage franchise in Menomonee Falls, WI is seeking a detail-oriented Customer Account Specialist / Front Office Administrator. This role involves customer service, inside sales, and project coordination, serving as the communication hub for clients and various departments. Candidates should possess excellent organizational skills, be proficient in Microsoft Office, and thrive in a fast-paced environment. Competitive salary and benefits including health insurance and 401(k) matching are offered.

Qualifications

• Customer service, estimating, purchasing, or project coordination experience (sign industry a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in Microsoft Office; willing to learn point of sale and CRM software programs.
• Ability to multitask and thrive in a fast-paced environment.
• Positive, team-oriented attitude and commitment to customer satisfaction.

Responsibilities

• Greet walk-in customers, answer phones, and respond to inquiries promptly.
• Prepare and deliver accurate sign and graphics estimates.
• Support outside sales staff with vendor quotes.
• Coordinate project details with design, production teams.
• Manage permits, schedules, and communications throughout projects.
• Oversee quality control to ensure jobs meet standards.
• Assist with marketing efforts including project photos and social media.
• Maintain an organized front office environment.

Skills

Customer service skills

Communication skills

Organizational skills

Microsoft Office proficiency

Multitasking ability

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Account Specialist / Front Office Administrator

Signarama – Menomonee Falls, WI

Full-time | Monday–Friday | Day shift

Are you detail-oriented, friendly, and ready to help businesses bring their brands to life? Signarama Menomonee Falls is looking for a Customer Account Specialist / Front Office Administrator to join our growing, multi-location team.

This position combines customer service, inside sales, estimating, project coordination, and marketing support. You’ll be the first point of contact for clients and the communication hub that keeps projects moving smoothly.

Responsibilities

• Greet walk‑in customers, answer phones, and respond to inquiries promptly and professionally.
• Prepare and deliver accurate sign and graphics estimates.
• Support outside sales staff with vendor quotes and purchasing for outsourced products.
• Coordinate project details with design, production, and installation teams.
• Manage permits, schedules, and customer communications throughout the project.
• Oversee quality control to ensure every job meets Signarama standards.
• Assist with marketing efforts including project photos, videos, and social media ideas.
• Maintain an organized, professional front office environment.

Qualifications

• Customer service, estimating, purchasing, or project coordination experience (sign industry a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in Microsoft Office; willing to learn our point of sale and CRM software programs.
• Ability to multitask and thrive in a fast‑paced environment.
• Positive, team‑oriented attitude and commitment to customer satisfaction.

Benefits

• Competitive pay and paid time off.
• Health, dental, and vision insurance.
• Short‑term disability and life insurance (company paid).
• 401(k) with company match after one year.
• Paid holidays.
• Career growth opportunities across multiple Signarama and YESCO locations.
• Supportive, innovative team culture focused on excellence and collaboration.

About Us

Signarama is the world’s largest sign and graphics franchise, and our Menomonee Falls location is part of a growing Wisconsin network dedicated to helping businesses stand out through professional signage and branding solutions.

If you enjoy variety, creativity, and seeing projects go from concept to completion — we want to hear from you!

Apply today and join the team that brings brands to life.