Customer Account Specialist

Signarama Austin; Menomonee Falls (WI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Job summary

Signarama Austin in Menomonee Falls is looking for a Customer Account Specialist / Front Office Administrator. This full-time role involves customer service, sales support, and project coordination.

The ideal candidate will manage client communications, prepare estimates, and coordinate with various teams to ensure quality service. Benefits include competitive pay, health insurance, a 401(k) with a company match, and career growth opportunities.

Qualifications

• Experience in customer service, estimating, or project coordination preferred.
• Proficient in Microsoft Office and willing to learn CRM software.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet customers and respond to inquiries professionally.
• Prepare accurate sign and graphics estimates.
• Coordinate project details with design and production teams.
• Manage permits and customer communications.
• Oversee quality control for jobs.

Skills

Customer service

Project coordination

Strong communication skills

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Customer Account Specialist / Front Office Administrator

Signarama – Menomonee Falls, WI
Full-time | Monday–Friday | Day shift

This role combines customer service, inside sales, estimating, project coordination, and marketing support. You will be the first point of contact for clients and the communication hub that keeps projects moving smoothly.

Responsibilities

• Greet walk‑in customers, answer phones, and respond to inquiries promptly and professionally.
• Prepare and deliver accurate sign and graphics estimates.
• Support outside sales staff with vendor quotes and purchasing for outsourced products.
• Coordinate project details with design, production, and installation teams.
• Manage permits, schedules, and customer communications throughout the project.
• Oversee quality control to ensure every job meets Signarama standards.
• Assist with marketing efforts including project photos, videos, and social media ideas.
• Maintain an organized, professional front office environment.

Qualifications

• Customer service, estimating, purchasing, or project coordination experience (sign industry a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in Microsoft Office; willing to learn our point of sale and CRM software programs.
• Ability to multitask and thrive in a fast‑paced environment.
• Positive, team‑oriented attitude and commitment to customer satisfaction.

Benefits

• Competitive pay and paid time off.
• Health, dental, and vision insurance.
• Short‑term disability and life insurance (company paid).
• 401(k) with company match after one year.
• Paid holidays.
• Career growth opportunities across multiple Signarama and YESCO locations.
• Supportive, innovative team culture focused on excellence and collaboration.

Compensation: $21.00 - $25.00 per hour