Customer Account Specialist

Signarama Silver Spring; Menomonee Falls (WI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Competitive pay and paid time off

Health, dental, and vision insurance

401(k) with company match

Paid holidays

Career growth opportunities

Job summary

A leading franchise in signage in Menomonee Falls is looking for a Customer Account Specialist to enhance customer experience. The role involves project coordination, assisting the sales team, and providing excellent customer service. The ideal candidate should possess strong communication and organizational skills, with proficiency in Microsoft Office. Benefits include competitive pay, health insurance, and career growth opportunities. If you enjoy a dynamic work environment and want to be part of a collaborative team, apply today!

Qualifications

• Experience in customer service, estimating, or project coordination is a plus.
• Strong organization and attention to detail required.
• Proficiency in Microsoft Office is necessary; willingness to learn other software is expected.

Responsibilities

• Greet customers, answer phones, and respond to inquiries professionally.
• Prepare accurate estimates for signs and graphics.
• Coordinate project details with design and production teams.

Skills

Customer service experience

Estimating skills

Strong communication skills

Organization skills

Multitasking ability

Tools

Microsoft Office

Point of sale software

CRM software

Job description

Join to apply for the Customer Account Specialist role at Signarama – Menomonee Falls, WI

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Are you detail-oriented, friendly, and ready to help businesses bring their brands to life?

Signarama – Menomonee Falls is looking for a Customer Account Specialist / Front Office Administrator to join our growing, multi‑location team.

This position combines customer service, inside sales, estimating, project coordination, and marketing support. You’ll be the first point of contact for clients and the communication hub that keeps projects moving smoothly.

Responsibilities

• Greet walk‑in customers, answer phones, and respond to inquiries promptly and professionally.
• Prepare and deliver accurate sign and graphics estimates.
• Support outside sales staff with vendor quotes and purchasing for outsourced products.
• Coordinate project details with design, production, and installation teams.
• Manage permits, schedules, and customer communications throughout the project.
• Oversee quality control to ensure every job meets Signarama standards.
• Assist with marketing efforts including project photos, videos, and social media ideas.
• Maintain an organized, professional front office environment.

Qualifications

• Customer service, estimating, purchasing, or project coordination experience (sign industry a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in Microsoft Office; willing to learn our point of sale and CRM software programs.
• Ability to multitask and thrive in a fast‑paced environment.
• Positive, team‑oriented attitude and commitment to customer satisfaction.

Benefits

• Competitive pay and paid time off.
• Health, dental, and vision insurance.
• Short‑term disability and life insurance (company paid).
• 401(k) with company match after one year.
• Paid holidays.
• Career growth opportunities across multiple Signarama and YESCO locations.
• Supportive, innovative team culture focused on excellence and collaboration.

If you enjoy variety, creativity, and seeing projects go from concept to completion — we want to hear from you!

Apply today and join the team that brings brands to life.

Compensation: $21.00 - $25.00 per hour

At Signarama, the world’s leading sign and graphics franchise, we offer you an unparalleled opportunity to develop and enhance your career within the industry. Recognized globally, we have nearly 900 locations across over 60 countries, offering limitless opportunities for professional growth.

Whether you're passionate about sales, have a flair for design, excel in production, or are skilled in installation or administration, Signarama has a place for you. Our expansive network provides an exceptional environment where your skills can flourish and where you can make a significant impact.

Working at Signarama means joining a family of professionals who are dedicated to innovation and quality. We take pride in our collaborative culture where creativity and efficiency are rewarded. We are on the lookout for individuals who are eager to drive their careers forward and make their mark in the signage industry.

Apply today and step into a career where your work will be seen and appreciated across cities and communities worldwide. Become a part of the Signarama family—where your journey can take you anywhere!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.