Account Resolution Specialist

Weltman; Independence Township (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off: 16 days + 9 holidays

Medical, Rx, Dental, Vision

401(k) program

Free parking

On-site fitness center

Job summary

Weltman is seeking an Account Resolution Specialist to notify and locate consumers with delinquent accounts and attempt payment in compliance with FDCPA, WWR and client standards. The role involves contacting consumers by phone, negotiating payment arrangements, and documenting financial status to update records.

The position requires accurate data entry, effective communication, and the ability to maintain professionalism on a monitored phone line. Training and solid attendance are emphasized.

Qualifications

• High school diploma or GED required.
• 1 year of consistent work experience preferred in hospitality, customer service, call center or sales.
• Accurate typing and data entry skills.
• Ability to meet revenue goals (85%+) per month.
• Effective written and verbal communication.

Responsibilities

• Notify and locate consumers with delinquent accounts and attempt payment per FDCPA and client standards.
• Contact consumers by phone to determine reason for delinquency and negotiate payment arrangements.
• Document financial status and status of collection efforts; update account notes.
• Locate consumers via various records and sources and provide status updates to stakeholders.
• Follow scripts and regulatory requirements; maintain professional customer service on calls.

Skills

Typing

Data entry

Communication

Computer basics

Customer service

Education

High school diploma or GED

Job description

T the Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.

Responsibilities/Duties/Functions/Tasks:

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
• Makes decision for next activity on consumer file and monitors files for required documents
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Qualifications:

• High school diploma or general education degree (GED) required
• 1-year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred
• Accurate typing and data entry skills
• Consistently achieves 85% or better on monthly revenue goals
• Knowledge of basic computer operation, including internet research
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must pass background check and drug screen

Compensation and Benefits:

• The expected compensation is $18.29 hr.-$22.04 hr. and potential uncapped monthly bonus
• Uncapped monthly bonus opportunities (average annual potential bonus $10,500)
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to join for all employees

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment:

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement:

Weltman is an equal opportunity employer.

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